The Retention Manager leads the end-to-end contract renewal strategy for a portfolio of enterprise accounts, ensuring high gross revenue retention, managing complex renewals, and collaborating across teams to mitigate risks and drive customer value.
Retention Manager
Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.
Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.
TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.
We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.
Why Work at TicketManager
At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.
If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.
The Role
TicketManager is hiring a Retention Manager (RM) to own the end-to-end contract renewal strategy and execution for a defined portfolio of enterprise accounts. This is a quota-carrying, revenue-critical role responsible for driving Gross Revenue Retention (GRR).
The RM serves as the commercial owner of the renewal, partnering closely with Strategic Accounts, Account Management, and Sales to assess account health, mitigate risk, and maximize long-term customer value.
This role is highly cross-functional and requires a strong operator who can manage complex deal cycles, lead negotiations with senior stakeholders, and drive disciplined forecasting and execution across the renewal pipeline.
Responsibilities:
- Own the end-to-end renewal lifecycle for a defined book of business, including strategy, execution, and close
- Deliver against renewal targets (GRR / NRR) and maintain high forecast accuracy
- Build and manage a rolling renewal pipeline, ensuring timely engagement (90–180 days out depending on contract size)
- Proactively identify renewal risk signals and drive mitigation plans in partnership with CSM and Account teams
- Lead commercial negotiations including pricing, terms, and contract structure within established guardrails
- Partner with Sales to identify and transition expansion opportunities (upsell/cross-sell) where applicable
- Act as the internal quarterback for renewals, aligning Legal, Finance, Product, and leadership stakeholders
- Maintain rigorous CRM hygiene, forecasting discipline, and reporting visibility
- Drive process consistency and improvements across the renewal motion
- Bachelor’s degree required
- 5-7+ years of experience in a quota-carrying SaaS revenue role (Renewals, Account Management, or Enterprise Sales)
- Proven track record of achieving renewal targets (GRR) and managing revenue forecasts
- Strong commercial acumen with experience leading contract negotiations and pricing discussions
- Experience managing complex enterprise accounts with multiple stakeholders
- Highly organized with strong pipeline management and forecasting discipline
- Confident executive communicator with experience engaging senior decision-makers
- Ability to operate cross-functionally and drive alignment across teams
- Experience in ticketing, sports, events, hospitality, or enterprise services is a plus
- Location: Calabasas, CA (HQ) or New York, NY
- Compensation: $100,000-$120,000 Base Salary + Variable Compensation
- OTE: $120,000-$160,000
- Variable compensation tied to renewal performance (GRR)
- Reports To: VP, Strategic Accounts
- Work Expectations: In-office, Monday–Friday
- Retirement: 401(k) Company Match
- Health Benefits: Medical, Dental, Vision & Chiropractic
- Time Off: Unlimited PTO
- Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
- Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
- Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
- Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
- 4.5 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
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