Revenue Cycle Change Management Specialist (Senior Consultant)

The Revenue Cycle Change Management Specialist (Senior Consultant) will support the Defense Health Agency (DHA) Uniform Business Office (UBO) Support Contract, leading change management and communications for enterprise-wide revenue cycle improvement initiatives across the back-end revenue cycle, spanning billing and follow-up, at more than 130 Military Treatment Facilities (MTFs). This role leads communication planning, stakeholder alignment, training strategy, and workforce adoption to support standardized revenue cycle operations and a smooth transition for the workforce. The Senior Change Management Specialist works with DHA UBO leadership, MTF stakeholders, the UBO Process Action Team (PAT), and the program team to build understanding, manage stakeholder engagement, and reinforce a consistent enterprise message.

This role is contingent upon the successful award of the contract. Any offer of employment is subject to contract award and funding availability.

Responsibilities:

• Lead communication planning: develop and execute the enterprise communication strategy, plan, and messaging across stakeholders and MTFs.
• Lead stakeholder alignment, mapping stakeholders, managing engagement, and building buy-in across DHA leadership, MTFs, and the program team.
• Lead training strategy, defining the training and education approach, curriculum framework, and readiness criteria for the workforce transition.
• Drive workforce adoption, designing and executing adoption, reinforcement, and feedback mechanisms that sustain new ways of working.
• Manage change impact, assessing change impacts, readiness, and resistance, and developing mitigation and reinforcement plans.
• Develop communication products, including briefings, talking points, frequently asked questions (FAQs), newsletters, and leadership messaging tailored to DHA audiences.
• Reinforce consistent messaging, positioning the effort as a redefinition of functions rather than a reduction in force, consistent with enterprise guidance.
• Coordinate stakeholder engagement, facilitating working sessions, town halls, and feedback loops across MTFs and UBO leadership.
• Measure change effectiveness, tracking adoption, engagement, and training metrics, reporting progress, and recommending adjustments.
• Provide change management expertise to the program team, guiding junior specialists and ensuring quality and consistency across communication and training products.

Required Skills & Experience:

• 7+ years of change management, communications, or organizational change experience, including large, multi-stakeholder transformation initiatives.
• Demonstrated experience leading communication planning, stakeholder engagement, training strategy, and workforce adoption on enterprise initiatives.
• Experience developing communication products and training materials for diverse audiences, from frontline staff to senior leadership.
• Working knowledge of the healthcare revenue cycle and supporting systems, including MHS GENESIS / Oracle Cerner Patient Accounting (CPA), with the ability to translate operational and system changes into credible, role-based training and communications.
• Experience assessing change impact and readiness and developing mitigation and reinforcement plans.
• Knowledge of change management methodologies (e.g., Prosci/ADKAR or Kotter) and how to apply them on complex programs.
• Strong written and verbal communication skills, with the ability to craft clear, audience-appropriate messaging for senior leadership and frontline staff.
• Ability to lead change workstreams and manage competing priorities in a dynamic, deadline-driven environment.
• Proficiency in Microsoft Office applications, including PowerPoint, Word, Excel, and Visio.
• Bachelor's degree required; Master's degree preferred.
• Eligibility: U.S. citizenship; eligibility for a Department of Defense (DoD) Public Trust.

Desired Skills:

• Experience within the Military Health System (MHS) or DHA environment.
• Knowledge of UBO operations and the three cost-recovery programs: Third Party Collection (TPC), Medical Service Accounts (MSA), and Medical Affirmative Claims (MAC).
• Familiarity with federal financial statement audit readiness in a DHA or federal healthcare setting.
• Change management certification (e.g., Prosci Change Management certification).