Revenue Cycle Optimization Program Manager (Remote)

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This is a Stanford Health Care job.
A Brief Overview
The Revenue Cycle Optimization Program Manager reports to the Director of Revenue Cycle Optimization and is responsible for development and execution of optimization activities to completion. The manager will work with Revenue Cycle Leadership to identify ways to increase their net revenue, accelerate cashflow and reduce costs by addressing people, process, and technology components across the revenue cycle. The manager will employ a prescriptive and tailored approach that focuses on standard work, integrated workflow automation and technology improvements. The manager will use data and analytics to drive and recommend new initiatives to Revenue Cycle leadership and inform department priorities. The Revenue Cycle Optimization Program Manager's project scope will span across the enterprise requiring collaboration with the School of Medicine Directors of Finance and Administration, SHC, Stanford Medicine-Partners, and Tri-Valley Hospital and Ambulatory Directors, IT, as well as various SHC Revenue Cycle Leadership. The incumbent reviews, assesses, and designs workflows, as well as makes system functionality recommendations for the entire revenue cycle. . Additionally, the Revenue Cycle Optimization Program Manager ensures that all existing and new workflows are compliant and follow government, payer, and internal Revenue Cycle policies for both technical (facility) and professional policies. Other responsibilities include continuous collaborative learning and mentoring of indirect reports.
Locations
Stanford Health Care
What you will do

• Directs individuals and/or teams that lead performance improvement through lean methodology and tools for the mid-revenue cycle.

• Develops and Manages improvement activities through engagement of teams, subject-matter experts, and stakeholders.

• Provides leadership for large strategic initiatives, cross functional workflow issues or complex rapid improvement events for value stream analysis, standard work, improved flow, pull, waste reduction, error proofing, workplace organization, and other objectives. Identifies best counter-measures and solutions needed to address root causes.

• Provides leadership to project training teams and provides mentoring support in root cause analysis, discovery workshops, and data interpretation.

• Provides, leadership, subject-matter expertise, and delivery of continuous improvement practices to Revenue Cycle Leadership and staff within the organization.

• Effectively creates a culture of accountability, communication, problem-solving, and resource/data effective decision-making, while keeping aligned with revenue cycle best practices.

• Ensures appropriate project management, and data analytics is utilized.

• Establishes baseline data for project improvement, as well as implement measures for monitoring and continues improvement. Captures ROI for all improvement initiatives.

• Manages and facilitates process improvement teams and directs timely completion of multiple projects, Kaizen events, and consultative activity that support strategic goals for Revenue Cycle.

• Serves as a Revenue Cycle methodology & systems expert and applies multiple performance improvement methodologies and tools to complex and cross functional solutions for resolution.

• Monitors organizational KPI’s, performs operational data analysis and interprets revenue cycle initiatives to align improvement efforts with the strategic goals of the organization and department.

• Promotes a culture of performance excellence, quality, high-reliability, and staff engagement.

• Presents information to diverse audiences with clarity and impact. Adjusts approach to match the audience and situation.

• Possesses expert leadership skills and maturity in managing difficult situations and conducting crucial conversations.

• Develops executive level presentations and statuses for senior revenue cycle leadership.

• Delivers presentations on Revenue Cycle programs and initiatives to a variety of audience levels

• Delivers ongoing status of past and present project initiatives and impacts including realized project benefits

• Participates in team intake process of project requests submitted by revenue cycle leadership for approval, benefits and prioritization. Provides feedback to Revenue Cycle leaders on project acceptance/rejection as well as recommendations for advancement as applicable.

• Drives meaningful and impactful change to key KPIs.

• Performs other related duties as needed or assigned.

Education Qualifications

• Bachelor’s degree in Business Administration, Public Administration, or a work-related discipline.

Experience Qualifications

• Five (5) years of progressively responsible and directly related mid-revenue cycle work experience.

• EPIC experience required (certification preferred).

Required Knowledge, Skills and Abilities

• Knowledge of health care industry trends related to the patient experience

• Knowledge of Revenue Cycle industry trends and best practices

• Knowledge of the patient, family, and caregiver path through the health system and how to identify key pain points stemming from revenue cycle workflow

• Knowledge (proficient) of the Epic system as well as operational aspect

• Knowledge and experience in facilitating multi-disciplinary teams to determine solutions to recurring challenges

• Ability to maintain confidentiality of sensitive verbal and written information

• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions

• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization

• Ability to communicate effectively and act as a thought leader at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, change management, consulting and advising, as well as prepare clear, comprehensive written and oral reports and materials

• Ability to prioritize and drive to results with a high emphasis on quality & integrity

• Ability to work autonomously, as part of a team as well as motivate, influence and direct the work of others

• Solid proficiency and skill with process improvement and root cause analysis

• Ability to collaborate and build consensus with stakeholders

• Highly self-motivated, directed, and change-oriented skills

• Demonstrated strong customer orientation skills

• Demonstrated Quantitative analytical skills

• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects

• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness

• Ability to manage/resolve disputes appropriately

• Strong project management skills

• Experience and skilled in leadership/management

• Demonstrated knowledge and understanding of Lean, project management, and/or Six Sigma principles and their applications

Licenses and Certifications

• EPICC - EPIC Certification preferred

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.