Revenue & GTM Operations Manager (New York)

What You'll Own

• Revenue Systems Ownership
• Own HubSpot as the system of record for GTM operations: lifecycle stages, objects/fields, governance, automation standards, permissions, and change management.
• Maintain clean integration and tracking standards across GA4, ad platforms, enrichment tools, and any sales tooling.
Lead-to-revenue process & sales execution efficiency
• Own lead management end-to-end: capture, enrichment, de-dupe, routing, SLAs, handoffs, and feedback loops with Sales.
• Define and maintain funnel definitions and stage exit criteria (MQL/SQL/SAO, opportunity stages, close lost reasons, etc.).
• Drive pipeline hygiene: required fields, stage integrity, close date quality, next-step compliance, and consistent qualification data.
Reporting, attribution integrity, and decision cadence
• Own GTM reporting and dashboards across funnel conversion, velocity, pipeline coverage, source attribution QA, and performance by segment.
• Establish operating rhythms (weekly pipeline reviews, SLA adherence reporting, funnel health checks) to drive accountability with Sales and Growth.
• Testing and improving funnel stages, qualification criteria, and routing logic
Forecasting inputs
• Improve forecasting accuracy by ensuring the CRM reflects reality: stage consistency, close date hygiene, amounts, pipeline coverage metrics, and risk flags.
• Partner with commercial finance on forecast needs, but own the upstream system/process inputs.
Cross-functional GTM leadership
• Partner with the Growth Marketing Manager to ensure campaign tracking standards, UTMs, and lifecycle mapping are correct and consistent.
• Partner with Sales Leadership to optimize process, identify bottlenecks, and implement improvements that increase conversion and reduce cycle time.
• Collaborate with leadership on ICP definitions, segmentation, and territory/account models where relevant.
ICP Data & Experience Index Ownership:
• Own the Experience Index (our AI-driven sales database) as a GTM data asset: definitions, taxonomy, governance, and ongoing maintenance.
• Build and manage automated workflows to enrich ICP accounts and contacts; ensure data flows reliably into HubSpot and downstream tools.
• Maintain data quality standards and resolve enrichment exceptions.
• Partner with Sales and Growth to operationalize ICP segmentation into workable lists, routing logic, and prioritization for outbound and marketing audiences.
• Track and report on coverage, accuracy, and impact of the Experience Index/enrichment on funnel performance (e.g., acceptance rate, conversion, pipeline velocity).
Existing Creators Relationship & CS:
• ‘Deal desk’ ownership includes governance of approval and discount workflows with stakeholders in CS, Sales and Marketing.
• Co-ownership of Customer Success workflows, including Solutions and Event Operations systems.
• Guide best in class CRM practises including QA of existing processes, tooling and training sales, CS on CRM workflows, reporting streams.

Experience We'd Love

• 3-5+ years of experience working in Rev Ops / GTM functions. Some of that will have been in a scale-up / high-growth / tech environment
• Experience in SaaS, Marketplace and / or Fintech/payments business models would be a plus
• Great communication skills - you’ll have to work closely with internal as well as external stakeholders who are not always financially proficient or comfortable with data; being able to translate their insights into data and learnings is central to this role’s success
• Top analytical skills, proficient in Internal systems, data analysis and manipulation (ideally able to use data queries)

About You

• You’ll enjoy working in a fast-paced environment, where everyone rolls up their sleeves, and there is rarely an operating manual to follow (i.e. we figure a lot of stuff out as we go). 
• You’ll need to be comfortable with rapid and frequent change, able to pivot accordingly and do so with gusto.
• Strong growth mindset - our ambition is for Easol to become a category-defining business, and to achieve that we will have to continuously learn and push boundaries.
• You’re process-oriented and enjoy improving setups, documenting them, etc.
• You are passionate about experiences, travel and adventure - you’re likely to spend your holidays kite surfing in Sri Lanka, hiking the Nepalese mountains or at an alternative music festival.
• Proven commercial acumen - you must be able to cut through noise and leverage data to derive commercial insights and drive value for the business.

Benefits & Perks

• 🧠 You'll have real visibility of what's happening in the business. We have bi-monthly company meetings, where we all get together to discuss our wins, learning opportunities, our goals and direction
• 🗣 There is an open forum for you to have your say in what we do and how we do it. We empower our team to share their ideas - no egos here!
• 🌏 You'll have access to our incredible perks, such as a 'work from anywhere', where you can travel to a destination of choice and work remotely for up to 3 weeks a year, utilise our 'Thrive' allowance to pay for massages, gym classes, gigs or anything that helps you thrive!
• 🏥 We have Vitality healthcare, inclusive of optical, dental & audiological care.
• 💰 In addition to that, we offer a monthly contribution towards your mobile phone contract, an annual personal development budget and support to choose your own equipment and a lot more!
• ✈ You’ll have 33 days of holidays, inclusive of public holidays
• 🌱 Employees of all backgrounds and physical abilities will be supported by us in every way possible to thrive