Manage customer accounts and drive cash collections while ensuring customer relationships; improve workflows, track metrics, and communicate effectively across teams.
We are looking for a Revenue Operations Analyst to support our Collections function. You’re someone who enjoys taking ownership of your work, collaborating across teams, and bringing accuracy and attention to detail to everything you do. You’ll join a global team where your work is visible, meaningful, and supported by real opportunities to grow. Above all, your work will impact the way the world experiences music.
What You'll Do
- Manage a portfolio of assigned customer accounts and drive timely cash collection while maintaining strong customer relationships
- Proactively and efficiently communicates high-risk or delinquent accounts appropriately to management
- Enter and maintain collection notes into our ERP system
- Identify billing discrepancies and initiate internal resolution workflows
- Work cross functionally with the Billing team and Sales resolve disputes in a timely manner
- Track key metrics such as DSO for Month End Close as well as other collection AR related reports including account reconciliations.
- Assist in improving collections workflows and automation
- Follow established credit and collections policies
Who You Are
- 2+ years of experience in Collections, Accounts Receivable, Finance, or Data Analytics
- Experience with accounting information systems, ideally within revenue operations at a global organization
- Comfortable communicating with customers via email and phone in a clear professional way
- Strong Excel skills, and be comfortable with extremely large data volumes
- Experience with major ERP systems required (SAP, Oracle or Netsuite)
- Excellent time and self-management skills, ability to prioritize and multitask to meet deadlines required
- Proven ability to succeed in a fast paced and constantly changing environment, a plus
Where You'll Be
- This role is based in New York, NY.
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 2-3 times per week.
The United States base range for this position is $66,189- $94,556 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
Top Skills
Erp Systems
Excel
NetSuite
Oracle
SAP
Spotify New York, New York, USA Office
4 World Trade Center, New York, NY, United States, 10007
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