Revenue Operations Lead, Processes

About The Role

As an early addition to Headway’s Revenue Operations Team, you’ll have the unique opportunity to build and shape an operational function that is directly responsible for unlocking Headway’s ability to drive provider activation, retention, and revenue through process design and optimization.

As Headway scales to deliver high-quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generational healthcare growth infrastructure, we’re seeking a strong operator to help grow and shape a truly mission-critical function responsible for scaling Headway’s growth processes. This is a career growth opportunity that will enable you to be a driving force in maximizing operational efficiency within one of America’s fastest growing startups.

You will:

• Design, build and implement foundations for a variety of 0-1 initiatives within the Revenue Operations function.
• Drive the build, execution, monitoring, & ongoing improvement of the quota close process for both sales and customer success.
• Evaluate areas of improvement across our entire sales funnel, leveraging automation and tooling to increase efficiency and extend bandwidth.
• Lead cross-functional efforts with other revenue operations pillars (strategy and systems), growth functions (marketing, sales, customer success, enablement), and other departments (including operations, payer, product/ENG) to drive core growth processes and achieve team OKRs.

You will love this role if…

• You have 5+ years of experience in a role that requires analytical problem solving, operational rigor, and complex problem solving. Requires experience in strategic management consulting and/or experience in Business Operations or Strategy roles in high growth startups. Prior experience in Growth function is a nice to have.
• You have experience designing and owning end-to-end critical business processes.
• You have experience working cross-functionally with business unit leaders (e.g. sales, customer success, marketing) & other revenue operations leaders.
• You are a self-starter, with the ability to distill complex problems into simple solutions. 
• You are highly data-driven and can drive complex analyses and translate them into key actionable insights, projects, and OKRs.
• You are a systems thinker, inclined to solve problems with product and automation. Experience with Salesforce and sales/customer success tools (Outreach, Gainsight, LeanData, Chili Piper, etc) is a strong plus. 
• You thrive at operating in a hyper-growth startup, remaining flexible, and willing to adjust when needed.

Compensation and Benefits:

• Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
  • Group A: $140,000
  • Group B: $126,000
  • Group C: $112,000
  • Examples of cities located in each Compensation Grouping:
    • Group A = NYC, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
    • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
    • Group C = All remaining cities 

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development