Revenue Operations Lead

Flex is seeking a Revenue Operations Lead to own, optimize, and scale the systems, tooling, and architecture that power our go-to-market engine. Reporting into the Senior Manager of Revenue Operations, you’ll helping to manage systems and process supporting cross-functional stakeholders across Sales, RevOps, Marketing, Partner Success, Enablement, and Operations.

In this role, you will manage our Salesforce environment and broader revenue stack end-to-end, ensuring reliable data flow, well-designed workflows, and scalable processes that enable Flex’s GTM teams to execute with clarity and speed. You’ll oversee integrations, lead system improvements, build new features, troubleshoot complex issues, and serve as the go-to expert for the tools that drive our pipeline and revenue motion.

This is an ideal role for someone who is Salesforce-certified, systems-minded, and highly collaborative—someone who wants to help architect the backbone of Flex’s next stage of growth.

This is a hybrid position with on-site expectations of at least 3 days per week in our NYC Hub. For candidates outside of the NY/NJ/SF area, you may be eligible for our relocation assistance program.

• Manage, maintain, and evolve Flex’s revenue tech stack, including Salesforce, Outreach, LeanData, Hubspot Marketing and Clay.
• Oversee end-to-end integrations and data flows between CRM and connected systems—ensuring reliability, accuracy, and scalability.
• Implement new system features, enhancements, pilots, and workflows supporting the revenue team
• Conduct root-cause analysis on complex system issues; implement fixes and escalate appropriately when deeper support is required.
• Ensure system uptime, performance, and alignment with RevOps architecture standards.
  

• Architect and deploy automated workflows, routing rules, validation logic, and revenue processes that support efficient GTM execution.
• Partner with RevOps leadership to translate business requirements into scalable, repeatable systems.
• Build, maintain, and optimize technical documentation, system diagrams, and solution designs.
  

• Maintain high-quality CRM data through audits, deduplication, validation, and adherence to data governance principles.
• Support reporting, dashboards, and analysis by ensuring the underlying schema and processes produce accurate and reliable data.
  Collaborate with GTM analytics teams to support downstream reporting and BI consistency.

• Partner closely with Sales, Marketing, Enablement, and Partner Success to drive adoption, alignment, and continuous improvement.
• Provide user support, training, troubleshooting, and enablement to ensure systems are leveraged effectively.
• Recommend tooling decisions and improvements based on usage patterns, gaps, and GTM needs.

• 3+ years of experience in Revenue Operations or Sales Operations, with direct experience supporting GTM teams in a high-growth environment.
• Salesforce Administrator Certification (required); Advanced Admin and/or Platform App Builder 
• Experience with key GTM systems such as Outreach, LeanData, HubSpot Marketing, ZoomInfo, Gong/Chorus, and related tools.
• Strong understanding of CRM concepts, GTM workflows, lead lifecycle, data models, and revenue process architecture.

• Experience providing systems support, including diagnosing complex issues and conducting risk analysis.
• Ability to collaborate with multiple stakeholders and prioritize requests based on business impact.
• Strong project management skills and the ability to independently scope, execute, and deliver systems initiatives.
• High EQ with exceptional communication skills and a collaborative working style.
• Detail-oriented, systems-driven, and passionate about building scalable, reliable infrastructure for GTM teams.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $100,000-$115,000.