Revenue Operations Manager

Marketing Operations Optimization:

• Support the setup, configuration, and ongoing optimization of email service providers (ESPs) and marketing automation platforms (namely Iterable and HubSpot Marketing Hub).
• Work closely with Engineering or external vendors to integrate ESPs and marketing platforms via API.
• Ensure accurate data flow between CRM, ESPs, and analytics platforms to support personalized campaigns and performance tracking.
• Troubleshoot sync errors, mapping issues, and delivery problems to maintain clean and effective communication pipelines.

Revenue Operations Optimization:

• Develop, implement, and refine sales processes, workflows, and reporting mechanisms to enhance operational efficiency.
• Collaborate with sales leadership to eliminate bottlenecks and optimize the sales cycle.

HubSpot CRM Management:

• Oversee the configuration, customization, and ongoing maintenance of HubSpot CRM to meet the needs of the sales organization.
• Manage integrations between HubSpot and other tools (e.g., marketing automation platforms and BI tools).

Data Analytics & Reporting:

• Build and maintain dashboards and reports in HubSpot, Google Sheets, and Excel to monitor KPIs, sales forecasts, and team performance.
• Conduct in-depth data analysis to identify trends, opportunities, and areas for improvement.
• Present data-driven insights and actionable recommendations to senior management and stakeholders.

Advanced Spreadsheet Management:

• Leverage Google Sheets and Excel for advanced data analysis, complex calculations, and process automation (e.g., formulas, pivot tables, macros, scripts).
• Design and manage templates, trackers, and models to streamline sales reporting and forecasting.
• Ensure data integrity and accuracy across all sales reporting platforms.

Metabase Database Management and SQL:

• Use SQL to query, analyze, and manipulate data from internal databases and external sources.
• Collaborate across teams to manage database integrations and ensure data consistency.

Cross-Functional Collaboration:

• Partner with Sales, Marketing, Finance, Digital and Operations teams to align strategies and share insights.
• Act as a key liaison between technical teams and business stakeholders, ensuring smooth communication and execution.
• Support strategic initiatives by delivering data-driven insights and actionable recommendations.
• Provide cross-department support as needed.

Qualifications:

• Bachelor’s degree in Business, Data Analytics, Computer Science, or a related field.
• 3+ years in revenue operations, sales/marketing operations, or a similar analytical role.
• Proven experience managing HubSpot CRM and marketing automation tools.
• Hands-on experience using SQL for data analysis and reporting.
• Advanced proficiency with Google Sheets and Excel (pivot tables, advanced formulas, macros, and scripts).
• Strong analytical skills with a focus on data accuracy and actionable insights.
• Proficiency with data visualization tools (e.g., Metabase).
• In-depth understanding of sales processes and operational best practices.
• Exceptional organizational and communication skills.
• Attention to detail and ability to manage large, complex data sets effectively.
• Familiarity with APIs or automation tools to streamline workflows.
• Knowledge of predictive analytics and advanced modeling techniques.