RIS Program Coordinator

Description and Requirements
The Team You Will Join
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're united by our purpose to help our customers and each other create a confident future; we're guided by empathy; and we're inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it's #AllTogetherPossible . Join us!
Retirement and Income Solutions (RIS) is a part of MetLife's U.S. Business and issues products for transferred pension liabilities, stable value, institutional income annuities, structured settlements, and a range of risk solutions that include benefits funding, corporate- and bank-owned life insurance and other specialty products. It is one of the largest U.S. segments in MetLife and is driven through a relentless belief in MetLife's purpose, " Always With You, Building a More Confident Future" .
The RIS Customer Solutions and Strategic Operations (CSSO) team has responsibility for guiding multiple initiatives that help to power and improve the daily operations of the business. These include enhancing customer experience, optimizing critical processes, hardening controls, developing and filing contracts, and various operational and administrative projects needed to support the range of RIS products.
The Opportunity
We are seeking someone who is eager to roll up their sleeves, learn new skills, and help business and functional teams deliver new solutions that accelerate our growth. This is a dual focus role that splits time equally between supporting the CSSO leaders with general administrative duties, such as budget tracking and expense management, and working closely with our Agile Portfolio Management (APM) team on activities that support critical programs. The role is intended to be a springboard to other opportunities over time by providing learnings experiences that build a strong foundation of skills and an understanding of the retirement space.
To succeed, the candidate must be highly organized, self-motivated, digitally-savvy, able to take clear direction, and able to learn new processes, platforms and tools. The role also requires strong partnership and collaboration with a broad range of individuals at all levels.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Support the department head and direct reports with calendar management, travel arrangements, expense reporting, budget tracking and other key department activities.
• Partner with functional team leads to plan and execute high-level meetings and workshops.
• Assist in preparing briefs, presentations, reports and other materials for meetings and program reviews.
• Assist with department initiatives, such as employee satisfaction surveys, coordination of skills and capability training, and team culture development.
• Assist the Director, APM in the management of the RIS Strategic Portfolio. This includes:
  • Establish and maintain the digital repository and file structure for the RIS Strategic Portfolio.
  • Assist with standardized documentation such as project scope, project plans, timelines, and process maps.
  • Organize and archive documentation for completed projects.
  • Assist in managing portfolio tools, templates, and metrics reporting within project management platforms.
  • Ensure data quality in project tracking and team member allocation across the portfolio.
  • Own meeting invites for leadership updates and coordinate with agile team leads to ensure timely creation of meeting content.
• Assist Senior, Agile Project Managers with key strategic projects. This includes:
  • Document notes, key decisions, and action items via Copilot and share takeaways with stakeholders.
  • Support creation of project status updates for forums such as the RIS Strategic Portfolio Sync and leadership updates.

What You Need to Succeed (Required Qualifications)

• 2+ years of experience supporting detail intensive work in a fast-paced corporate environment.
• Advanced proficiency in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel, Teams), SharePoint, and AI tools such as Copilot.
• Strong organizational and time management skills with the ability to prioritize and multitask.
• Strong written and verbal communication skills.
• Ability to identify opportunities to streamline processes and improve efficiency.
• Curiosity and willingness to take on work or new challenges without detailed guidance.

What Can Give You an Edge (Additional Skills)

• Bachelor's degree.
• Self-starter with the ability to anticipate needs and proactively manage priorities.
• Strong interpersonal skills and comfort interacting with leaders across functions.
• Flexibility to adapt to shifting priorities with a strong customer-service mindset.
• Experience with project management or workflow tools.
• Understanding of agile principles and practices.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $62,300 - $83,100. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$62,300 - $83,100
#BI-Hybrid