RMA Specialist

The RMA Specialist is responsible for advanced troubleshooting, testing, and repair of returned high‑reliability electronic products. The role includes performing failure analysis, supporting root‑cause investigations, generating reports.

Responsibilities

·        Perform diagnostics, testing, and component‑level repair of returned units per work instructions and quality standards.

·        Prepare failure analysis reports for internal and customer use.

·        Collaborate with Engineering, QA, and Production to resolve recurring issues and improve processes.

·        Lead and train RMA technicians and monitor team performance/metrics.

·        Ensure on‑time repair schedules and maintain accurate, audit‑ready documentation.

·        4+ years’ experience in troubleshooting/repair in production or engineering environments.

·        Associate degree or equivalent experience.

·        Strong diagnostic skills, organizational abilities, and leadership capabilities.

·        Experience with RMA processes – advantage.

·        Proficiency with MS Office and reporting tools.

·        Strong communication skills and ability to work independently.