The role involves overseeing safeguarding, anti-discrimination, and inclusion activities at a FIFA venue on match days, managing volunteers, and liaising with various teams to address concerns. The manager will implement policies, conduct case management, and ensure compliance with codes of conduct for a safe event experience.
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
This role is designated as match day–only and includes participation in a select number of required training sessions scheduled ahead of the tournament. Reporting organizationally to the Sustainability & Human Rights Venue Manager, the Safeguarding & Anti-Discrimination Stadium Manager (SAM) will be assigned to a specific FWC26 Venue (Stadium) to assist with delivery of safeguarding, anti-discrimination and inclusion activities on all matchdays at this stadium during the tournament.
This role will act as the consistent central point of contact and be responsible for venue specific implementation of safeguarding, anti-discrimination and inclusion matters on match days in line with the strategy, policy and procedures at the FWC26 to ensure a safe football experience for everyone.
The main responsibilities of the SAM at each venue, for the FWC26 include:
This role will act as the consistent central point of contact and be responsible for venue specific implementation of safeguarding, anti-discrimination and inclusion matters on match days in line with the strategy, policy and procedures at the FWC26 to ensure a safe football experience for everyone.
The main responsibilities of the SAM at each venue, for the FWC26 include:
- Serve as the lead contact for safeguarding and anti-discrimination inclusion matters across the designated stadium across all match days.
- On matchdays, support a small group of Volunteers in performing duties designated by the Sustainability and Human Rights Venue Manager and report back on all activities at the end of shift.
- On Match Day, liaise with stadium security, fan operations, CARE Team, SVM and SHR central team to respond and assist with resolution of issues or complaints related to anti-discrimination and safeguarding.
- Provide case management reports to the Stadium SHR Venue Manager for concerns related to children or adults under the FWC26 Stadium Code of Conduct, FIFA’s Safeguarding & Anti-discrimination Code of Conduct (Accredited Individuals) & FIFA’s Code of Ethics.
Anti-Discrimination Programme Implementation
- Support venue-level implementation of the FWC26 Anti-Discrimination Policy, including:
- Support the CARE Team in conflict awareness and rapid engagement.
- Support the readiness of PSA Security regarding the identification of (non-) offensive, (non-)political and (non-) discriminatory fan material.
- Perform a check of all fan materials inside the stadium bowl and alert SVM and security personnel of alleged political, offensive and/or discriminatory flags, banners, posters or other fan material.
Safeguarding Programme Implementation
Support venue-level implementation of the FWC26 Safeguarding Plan including:
- Collaboration with Safety & Security teams to implement Lost or Missing Children Policy and Procedures.
- To identify, prevent and / or mitigate safeguarding risks during the matchday.
- Respond to reports of safeguarding incidents or concerns and coordinate actions in line with Stadium procedures.
Case Management:
- Input information into the case management systems for victims of harassment, abuse, trafficking, or other welfare concerns (e.g., missing children).
- Work with SVM to coordinate referrals out to statutory authorities in host cities as required.
- Submit report to SVM for notification to FWC26 SHR Team of all reports relating to Safeguarding and Anti-discrimination.
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
Education & Qualifications
- Qualifications in safeguarding, human rights or public protection or demonstrable knowledge and practical experience in a related occupation.
Work Experience
- Minimum requirements:
• Demonstrable practical experience in the field of security, public protection, human rights, civil rights, anti-discrimination and safeguarding.
• Communication skills and experience in working in multi-cultural environments.
• Knowledge on how to recognize behaviors that are discriminatory and harmful to children and adults and understanding the impact of abusive behavior;
• Ability to work professionally, confidentially and consistently in an area where emotionally distressing and sensitive issues and cases may arise.
• Knowledge about the Host Cities legal and socio-cultural context, government guidelines and national frameworks on anti-discrimination and safeguarding;
• Clear understanding of the protective service roles and responsibilities of statutory authorities/agencies in the Host Cities;
• Experience and clear understanding of confidentiality in potentially distressing survivor-centered, trauma-informed case management and referrals to relevant authorities/agencies in the Host Cities.
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.
PAY INFORMATION
In accordance with New York's Equal Pay and Opportunity Act, the pay range for this position is $320 per day. This estimate is based on this position being performed in California, and the range may not apply to similar positions in other locations. In determining actual base pay, FIFA 26 considers candidate education, experience, and other job-related factors allowed by law. An employee’s position within the salary range will be determined by various factors, including relevant education, experience, qualifications, certifications, skills, geographic location, performance metrics, shift, travel requirements, collective bargaining agreements, and business needs.
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
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