Provide excellent customer service, promote and sell products, maintain attractive merchandising and displays, process payments, manage inventory and stock (cycle counts, SKU checks, replenishment), handle guest queries and complaints, ensure store cleanliness and FIFO for perishables, assist with deliveries and vessel safety duties as needed.
Sales Associate
Reports to: Shop Manager
Job Description:
· Creates memorable moments for guests through delivering unrivalled service, demonstrating a high level of product knowledge to effectively promote and sell products.
· Works under the direction of the Shop Manager to ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales.
· Informs guests of special offers, new products and promotions.
· Assist guests to find the goods and products they are looking for.
· Handles guests’ complaints and queries.
· Processes payments.
· Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.
· Conduct cycle counts, SKU checks and inventory preparation.
· Monitors stock levels and properly replenishes in a timely manner.
· Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle (for perishable selling goods).
· Assists with stock control and inventory management, including stocking shelves with merchandise, receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.
· Reports discrepancies and problems to the supervisor.
· Keeps the store tidy and clean, this includes hovering and mopping.
· Keeps up to date with special promotions and putting up displays.
· Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.
· Prepares to multitask and take on additional duties as needed (including vessel safety duties).
Profile:
· Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.
· High School graduation certificate.
· At least 2 years’ experience in a fast pace retail environment.
· Previous shipboard retail experience highly preferred.
· Strong customer service, communication and negotiation skills.
· Knowledge of products and inventory techniques.
· Ability to stand for extended periods of time and move boxes weighing up to 50lbs.
Length of Contract:
6 Months on / 2 Months off
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
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