Sales Consultant

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Position: Sales Associate

Reports to: Store Manager

Location:

Company Overview

Stella McCartney enjoys a unique positioning as a modern, lifestyle, designer brand characterised by functional and eco-friendly fashion. Ethical values lie at the heart of the brand’s identity and are communicated through the entire product range, from organic products, which are in full expansion, to non-leather shoes and accessories. Ready-to-wear remains central to the brand’s business and is continuing to grow through the development of new product categories. 

Role Objectives: As a Sales Associate in one of our stores, you will be expected to provide exceptional service in line with our Service Values and Standards, in order to achieve and exceed your monthly and annual sales targets.

Responsibilities:

Sales & client service

• To know and achieve your, and the store’s daily, monthly and annual sales targets.
• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, in order to drive your sales and KPIs.
• Provide excellent service through continued commitment to our Service Values and Standards 
• An understanding of current products, trends and collections and ensuring that clients are informed and aware.
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.

Policies, procedures and compliance

• To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
• Personal appearance and presentation must be strictly in line with company’s uniform and grooming standards.
• Understand and comply with PCI compliance policy and regulations, without fail.
• Adheres to Security and Health and Safety regulations.

Back of house

• To replenish stock and maintain high standards of merchandise and product presentation.
• Maintain your designated ‘area of pride’
• Support the store with cycle counts and during bi annual inventories
• Support with the processing of shipments and transfers, in line with the relevant procedures.

Keyholder responsibilities (where applicable)

You may be required to take on additional responsibilities as a sales associate with regards to the opening and closing of the store.  If your manager has informed you that this is the case, your responsibilities may include;

• Opening and closing the Store according the needs of the business, in line with Company security rules and procedures.
• Opening and closing of the register, in line with the necessary policies and procedures regarding cash management
• Checking the store answering machine for new voicemail messages, distributing any messages to colleagues and management accordingly
• Completion and distribution of End of Day reports

Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.

Skills, Qualifications and Experience Required

• Experience in a similar role
• Experience in a customer service role with face-to-face customer contact
• Ability to adapt to frequent change and a high pressure environment
• Ability to initiate contact and communication
• Motivated by being a team player with a common goal
• Excellent communication skills
• Hourly rate between $20-$24 per hour
• Overtime paid at a time and a half rate

Reward

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

• Employee discount

• Exclusive staff sales and sample sales

• Flexible working/core hours

• Maternity/paternity enhanced

• Fitness membership (Classpass) and onsite yoga

• Volunteer and Birthday leave

• Employee referral bonus

• Financial Wellbeing Support Services

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.

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