Sales Coordinator, Group Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The WSO Group Sales Coordinator provides support to multiple WSO Group Account Directors.  The Group sales team is responsible for generating $450+M in annual room revenue – this team is highly seasoned, professional, dynamic, energetic and busy.

The Group Sales Coordinator supports the sales process for the Group Sales team in a fast-paced, ever-changing environment.  Attention to detail, multi-tasking and flexibility are critical – the coordinator must be highly organized, proactive and solution oriented, with a positive, collaborative outlook.

This role is based in Four Seasons Hotels and Resorts, New York Worldwide Sales Office, reporting to the Senior Regional Director, Group Sales - Americas or Group Associate Director of Sales. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing

Administrative

• Manage Account Directors’ email, calendar management, travel arrangements and expense reports.

• Utilize Salesforce for customer data management, maintaining and updating customer profiles, entering sales activities and traces and entering sales leads.

• Provide sales reports to include graphs and charts

• Provide virtual customer and internal webinar support to include scheduling, recording meetings, and producing minutes.

Salesforce System Administration

• Manage Salesforce CRM database, entering leads, contacts, activities, and traces; create and maintain customer profiles

• Enforce corporate database standards through monitoring all activity in Salesforce including accurate account input, booking information, use of the system

• Oversee system trouble shooting and problem solving

Sales Support

• Act as primary customer contact when Account Directors are out of the office.

• Receive, assess and appropriately disseminate incoming requests from clients and hotels

• Enter sales leads with accuracy and attention to detail.

• Support logistics, planning and execution of regional customer events as well as internal events and meetings within the region

• Generate weekly, monthly, and quarterly sales reports

Marketing Communications

• Generate ad hoc email marketing campaigns using Marketo.

• Create and update sales presentations using Powerpoint.

• Conduct competitor market research

• Manage surveys, ROI trackers and post event recaps for customer events

Who You Are

Key Behavioral Competencies:

• Customer Service Orientation – Passionate about customer experience; understands that customer needs are always the highest priority

• Organization – Able to handle multiple priorities and projects, meets deadlines, exceptional time management; exacting attention to detail

• Communication - Excellent written, verbal and interpersonal skills with internal and external customers

• Resilient – Works well in a fast-paced environment with frequent interruptions; enjoys high-volume workload, calm and professional under pressure

• Initiative  – Proactive and action-oriented, resourceful in finding solutions

Key Functional Competencies:

• Emotional Intelligence – Understands team dynamics, can read situations

• Adaptability – Easily adjusts to shifting priorities; Thrives in a fast-paced environment; enjoys a wide variety of work tasks

• Intuition – Anticipates what others need

• Self-Starter – Can self-motivate, identifies problems and is resourceful and tenacious in finding solutions; manages work with minimal supervision

Technical Skills and Knowledge:

• Strong computer skills in a PC environment including:

  • MS Office (Word, PP, Excel, Teams, SharePoint, Power BI)

  • Salesforce

  • Golden Sales and Catering

• Adept at learning new applications

What You Bring

• 2 years equivalent work experience preferred

• Bachelor’s Degree

Hourly Wage Range

$32 to $35 USD

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons New York Office 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf