Sales Engineer

Firsthand has built the first AI-powered Brand Agent platform, transforming the way marketers and publishers engage consumers through their own AI agents, anywhere online.

While most AI applications in marketing and advertising focus on back-office automation, the Firsthand Brand Agent Platform™ powers front-line consumer engagement. Operating across both owned properties and paid media, Firsthand's Brand Agents make a company’s expertise accessible in real time, adapting to consumers’ interests and guiding them towards the information they need to take action. Central to the platform is Lakebed™, the company’s AI-first data and knowledge rights management system that ensures brands retain full ownership and control of their expertise.

Firsthand is led by Jon Heller, Michael Rubenstein, and Wei Wei, whose previous ventures helped build the foundations of modern digital advertising. Backed by Radical Ventures, FirstMark Capital, Aperiam Ventures, and Crossbeam Venture Partners, Firsthand is shaping the future of AI-driven consumer engagement.

Firsthand is headquartered in NYC, with team members working together in-office three days a week.

As a Sales Engineer you will develop an understanding of market requirements, showcase platform capabilities to prospective clients and partners, collaborate with internal and external audiences to design customized solutions, and help commercialize our solutions. This is a multifaceted position encompassing diverse responsibilities, including technical learning and documentation, solutions design, sales facilitation, custom mock creation and strategic consultancy, and offers opportunities to contribute significantly to our clients' and our company's success.

Sales collaboration and proposal development

• Conduct product demos to showcase the functionality and benefits of Firsthand solutions to Publishers, Agencies and Brands, providing technical explanations in a clear and understandable manner.

• Collaborate with the sales team to represent technical and product functionality in pitches and proposals.

Solution design and implementation

• Collaborate with clients to understand their business objectives and challenges.

• Develop and showcase customized solutions that align with client requirements.

Technical guidance

• Provide technical expertise and guidance to publisher clients during pre-sales processes.

• Work with internal teams to scope and design technical implementations for Publishers, Agencies and Brands

Product Collaboration

• Surface prospect and market requirements and feature requests to the Firsthand product team.

• Collaborate with the Firsthand Product team to identify areas for future optimization of Firsthand products

• 6 years of demonstrated excellence in a similar role and tech company operating environment, ideally including adtech or martech experience.

• Ability to immerse in the inner workings of complex and innovative new technology like AI and rapidly become a subject matter expert.

• Passion for innovation and helping publishers, agencies and brands to define the future of media, marketing, and AI.

• Outstanding written and verbal communication and collaboration skills, including with clients, product management, and C-level executive audiences, with an aptitude for explaining highly technical concepts and demonstrating high professional integrity.

• Highly organized self-starter with the skills and zeal to take accountability for and leadership of multiple projects and competing priorities.

• A rare opportunity to help introduce and guide deep and fundamental change to a fast-moving and innovative industry.

• The opportunity to play an integral role in shaping our company and culture.

• Learning and development from working with the world's best advertising technology executives, PMs, and engineers on leading-edge technologies and capabilities.

• The opportunity to shape Firsthand and the future of the industry while growing your career and expertise with the company.

• An open, inclusive and professional culture and work environment.

If you are ready to embark on an exhilarating journey at the forefront of AI, seize this incredible opportunity and apply here. We eagerly anticipate hearing from you!

Note: Compensation and equity will be market-competitive for well-capitalized, early stage startups and will be discussed during the interview process.