Sales Engineering Program Manager

Team Description 

Pendo is a high-growth, pre-IPO company seeing 30% YoY growth, revolutionizing how users interact with software—and our customers love it! We empower businesses to create exceptional product experiences, driving adoption and engagement at scale.

We’re hiring for a crucial part of the Presales Team, a Sales Engineering Program Manager. Reporting in to the Global Vice President, Sales Engineering, this is not a customer-facing role, but one that helps drive many of the programs and initiatives that are fundamental to the success of the Go-To-Market org.

What You’ll Do:

From week to week, your activities may look different; one week leading a program for SE’s to overhaul demo video assets, another modifying scripts in our demo environment, another week creating automations or tweaks through various tools to improve our processes, or another working closely with product marketing and enablement to help with new feature launches or customer events. Throw in some operations and enablement, and this is a very robust role.

Why This Role:

What is exciting about this role is that you will have the opportunity to work with many different functions within Pendo and gain a wide variety of experiences that you can use to shape your career. We’re seeking someone flexible and with an eclectic background, who is driven and passionate about helping drive our operations forward.

Role Responsibilities 

• Partner with Go-To-Market leaders to develop thoughtful and innovative programs or projects that support the strategic direction and/or goals of the sales engineering organization
• Recommend and drive initiatives and tactics to improve performance and productivity
• Implement, develop, and manage changes of a technical nature to ensure project goals are achieved and maintained
• Produce accurate and timely reporting and documentation of program/project status throughout its life cycle
• Own our demo engineering function to help ensure demo assets and project deliverables stay on track
• Own sales engineering operations in existing systems including Pendo and Salesforce
• Partner with our Enablement team to develop and launch technical enablement for Presales

Minimum Qualifications 

• Some hands-on experience with web-development, specifically building small-scale websites using modern web technologies and best practices, including common SPA frameworks
• Understanding of APIs and/or connector tools such as Tray.io
• Excellent project and time management skills with the ability to self-motivate and meet deadlines
• Ability to work cross functionally and translate varying needs into tangible deliverables
• Experience using Salesforce to make reports and dashboards
• An entrepreneurial and do-er mentality: you like to come up with new ideas and creative solutions, and put them into action
• Good analytical skills and attention to detail with the capability to appropriately define issues, questions, and data
• Strong understanding of sales engineer processes and needs

Preferred Qualifications 

• Background in one or more of the following: program management, project management, sales operations, product marketing, or enablement
• Ability to pick up and understand new technologies quickly

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in Raleigh, NC and New York, NY is $86,000 - $107,000.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

#LI-CS1

#LI-Hybrid