Sales Operations Manager

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers,what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025!

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role...

Reporting to the Head of Revenue Operations, the Sales Operations Manager will be responsible for supporting Synthesia’s growing sales teams, ensuring our sales motion is sufficiently productive and sales representatives are set up to succeed. The role will have a global remit and make a significant contribution to Synthesia’s continued growth.

Responsibilities:

• Partner with GTM leaders to design territories, create equitable books of business and drive process adherence.
• Contribute to ongoing sales planning motions, ensuring the business hires to plan and is configured to meet targets.
• Provide insight on sales productivity and identify opportunities to drive greater performance.
• Design repeatable, scalable processes that promote sales process consistency and revenue predictability.
• Interrogate the sales funnel to provide insight on pipeline dynamics at the rep, team and territory level.
• Contribute towards the development of the PQL motion, ensuring that sales people are set up to receive and act on product-qualified leads.

Skills and Experience:

• 5+ years of experience in a GTM Operations function with a global sales team in a SaaS business.
• Strong and demonstrable understanding of SaaS sales dynamics and concepts.
• Strong experience working with a best-in-class SaaS tech stack, including Salesforce, Clari and Outreach.
• Demonstrable experience of using AI tools to drive workflow efficiency and automate repeatable tasks.
• Must be able to write SQL and ideally have experience working with either a BI tool.
• Strong stakeholder management skills.

You are:

• A multi-skilled revenue operator, currently working in a sales or revenue operations role at in a SaaS company.
• Typically the person people come to when they have an ambiguous problem.
• Highly organised and able to run multiple work streams simultaneously.
• Highly numerical and analytical.
• Empathetic to the role of a sales professional.

At Synthesia we expect everyone to...

• Put the Customer First
• Own it & Go Direct
• Be Fast & Experimental
• Make the Journey Fun

You can read more about this in this public Notion page 

Location: USA EST/CST Time zone

Salary: $90,000 - $120,000 based on experience + stocks

Benefits

• A competitive salary + stock options in our fast-growing Series D startup 
• Hybrid working environment or remote-friendly within EST timezone
• 100% Medical, Dental & Vision 
• 401k Plan 
• Paid parental leave 
• 25 days of annual leave + Public holidays + paid sick leave 
• Fun culture with regular socials
• A generous referral scheme 
• A brand new computer + monitor