Sales Operations

Doctors are overworked, burnt out, and are quitting in masses.

At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.

Our first product is an AI scribe that automates medical documentation.

Since May of 2023, we have:

• Acquired 26,000 paying and loving clinicians

• Generated 100,000 patient notes daily and over 3 million monthly

• Made thousands of clinicians happier

With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.

We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.

With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.

ABOUT THE ROLE:

We are looking for our founding Sales Operations champion to join the Freed team and build our Sales Ops function from the ground up. As the sole Sales Ops hire, you'll play a critical role in aligning our Sales, Marketing, and Customer Success teams to drive operational efficiency and revenue growth. You'll work across departments to optimize processes, implement and manage our tech stack, and provide key insights to support data-driven decisions.

We are looking for someone who thrives in a high-growth SaaS environment, has strong analytical skills, loves solving operational challenges, and enjoys collaborating across teams. If you have a passion for systems, processes, and analytics and want to make a significant impact in a scaling company, we’d love to hear from you.

HOW YOU'LL HAVE IMPACT:

• Build and Optimize Core Sales Processes: Design and implement scalable processes to improve lead generation, pipeline management, customer onboarding, churn, and revenue reporting.

• Data Integrity: You will be responsible for maintaining the integrity of revenue-related data across all systems. This includes ensuring accurate data entry, regular audits, and implementing controls that uphold the reliability of dashboards, forecasts, and pipeline metrics.

• Align Go-To-Market Teams: Collaborate closely with marketing, sales, and customer success to ensure seamless handoffs, data consistency, and process efficiency across the entire customer journey.

• Own the Revenue Tech Stack: Evaluate, select, implement, and integrate HubSpot CRM adjacent Apps and Systems to improve efficiencies and insights across teams.

• Drive Data-Driven Decision Making: Develop and maintain dashboards to track key SaaS metrics (MRR, ARR, LTV, CAC, NRR) and provide insights to inform strategic decisions.

  
  

WHAT YOU'LL BRING:

• Experience in Sales Operations: 5-8 years in a Sales Operations or related role in a high-growth SaaS business.

• Proficiency with CRM and Analytics Tools: HubSpot Admin expertise is huge plus; architect or developer experience, as well as certifications, are a plus. You should be comfortable building advanced workflows and integrations including lead management and routing. Our Business Systems include HubSpot CRM & Marketing Hub Enterprise, Instantly, Customer.io, & HubSpot Sequences. Google Apps, Notion, Slack, Make.com, BigQuery & more.

• Data-Driven Mindset: Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights.

• Process Design & Optimization: Rapidly creating, implementing, and optimizing mission-critical processes across go-to-market teams to drive immediate impact.

• Cross-Functional Collaboration: Experience working with sales, marketing, customer success, and finance teams to drive outcomes.

  
  

NICE TO HAVES:

• Experience scaling Sales Operations from Series A in a SaaS company.

• Familiarity with SQL or advanced Excel skills for data analysis.

  
  

BENEFITS:

• Competitive salary and equity in a high-growth company

• Opportunity to make an immediate impact

• Medical, dental, and vision provided for US-based employees

• Unlimited PTO

• Company-sponsored annual retreats

• Commuter stipend for our San Francisco based employees

• 401(k) plan to support your long-term financial goals