The Correspondent Sales Representative (CSR) supports the sales efforts of a team of Regional Sales Executives (RSE) and a Strategic Sales Executive (SSE) within each Division reporting to the VP of Correspondent Sales. The CSR is responsible for assisting with new client prospecting and training, business development with existing clients, and the overall growth of their team’s Correspondent volume while reducing risk to the organization. This position also provides support to ONITY’s internal partners and supports the business unit’s efforts to meet and exceed annual goals.
Job Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Support VP of Correspondent Sales’ initiatives and goals for the Division, as directed by the SVP, Head of Correspondent Lending
- Manage relationships of specific clients in territories as directed by the VP of Correspondent Sales. Specifically with activating dormant approved accounts
- Support RSE’s and SSE with select prospecting efforts as instructed
- Counterparty Approval- support approval of new clients, follow up on outstanding conditions, and assist in client recertifications
- Become Subject Matter Expert (SME) of TPO Connect, Encompass and Sales Force applications.
- Conduct new Correspondent client trainings
- Partner with Operations and Post Closing to manage risk to the organization by assisting in collecting insuring documents, assist with repurchases, and partner with RSE’s and SSE’s in collecting outstanding billing amounts in a timely manner set forth by the VP of Correspondent Sales
- Actively maintain repurchase and uninsured loan database for the Division
- Assist RSE’s and SSE with marketing efforts to prospects and existing clients
- Act as a primary relationship backup while RSE’s and SSE are unavailable (attending a conference, business travel or on PTO)
Qualifications:
To perform this job successfully, an individual must have the following education and/or experience:
- Minimum of 3 -5 years of mortgage sales experience or experience in a related field
- Strong customer service background and experience building interpersonal relationships
- Proficiency in engaging with salespeople and supporting associates
- Proficiency in mortgage lending operations
- Strong analytical skills
- Excellent written and oral communication skills
- Desire to work in a team environment within each Division
- Ability to manage priorities and workflow
- Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
- Ability to plan and organize projects
- Proficiency in Microsoft Office, specifically Excel, Outlook and Power Point
- Must possess good judgment, leadership and business skills
- Proven ability to handle multiple projects
- Ability to be a creative, flexible and innovative team player
Training / Licensing Requirements:
Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.
The salary range for this position is expected to be $75,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for commissions and annual bonus based on performance and subject to the terms of the Company’s applicable plans.
About UsOnity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.
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