Sales Support Specialist

Why join us?

Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact. 
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Summary
Inside component of “localized” sales team: Sales Coordinator and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.  

Essential Functions

• Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience. 

• Handle client contact including inventory inquiries, order placement, sample requests, product information, and project specific follow-up.

• Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.

• Perform miscellaneous duties include local showroom sample inventory maintenance and maintaining work environment to Maharam standards.

Reporting Structure
This position reports to the Sales Support Manager.

Internal and External Contacts
This role involves communication with clients, internal departments—including Resource Management, Sample Fulfillment, Quality Assurance, and Credit—and other relevant teams. The position also interacts with local sales representatives and sales coordinators in other offices as needed for sample coordination and project follow-up.

Knowledge and Skills

• Well-honed in person customer service experience.

• Superior telephone skills.

• Ability to handle problem resolution professionally and with confidence, such as price, delivery, quality or installation problems.

• Organized and able to multitask.

• Desire to work as part of a team.

• Excellent communication skills both written and verbal.

• Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions.

Education and Experience

Bachelor’s degree or equivalent preferred

2–4 years of customer service experience

Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $26.00 - $28.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected].