Manage partner communications from quote to order: answer calls/emails, create and submit quotes for Intermedia Cloud Voice, fulfill orders, review orders with channel partners, coordinate VoIP testing and installation, and provide white-glove sales support to channel partners.
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About the role:
Our Sales Support Specialists are key to extending our “Worry Free Experience” to our Intermedia Voice sales partners. As part of our Sales Team, Specialists assure accurate, efficient communications with our partners, their customers and within our own channel team. This role is responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel. Successful specialists who demonstrate a desire and ability to sell may be considered for lead positions plus a wide variety of sales and support positions in our company.
What you will be doing:
- Answer calls and email requests from internal sales groups and external channel partners.
- Assist in creating quotes, fulfill orders, and follow up.
- Create and submit quotes for Intermedia Cloud Voice product lines.
- Review orders online and confirm with channel partner prior to order entry.
- Initiate follow up on VOIP testing and procedures prior to installation.
What you will bring to the role:
- College degree preferred.
- Minimum 3 years in customer support, project management, and/or sales roles.
- Previous experience as a coordinator, customer success, project management, or sales support
- Experience working within an inbound call queue
- Tech savvy, preferably with telecom or SaaS industry experience.
- Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and all enhanced features
- Experience and/or familiarity with Salesforce.com or other CRM tools
- Well organized with the ability to multi-task
- Detail oriented
- Self-starter; requiring little direct supervision
- Excellent written and oral communications skills
- Ability to successfully interact and build trust with the channel partners and customers
- Must be a team player
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
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Key Facts About NYC Tech
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