Associate Account Manager

| Greater NYC Area
Transfix is the leading freight marketplace that's transforming the $800 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable service, Transfix is changing the world of transportation one load at a time. Come leave a positive impact on the environment as we help reduce the carbon footprint caused by the 65 billion wasted miles on the road.
Transfix was named one of Forbes' "Next Billion-Dollar Company" in 2018.
Based in New York City, Transfix is backed by top VC firms including New Enterprise Associates (NEA), Canvas Ventures, and Lerer Hippeau.
The problems we solve everyday are real and require creativity, grit, and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We're hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers. 
As an Associate Account Manager, you'll play a key role in helping Transfix achieve its ambitious goals by serving as the liaison between our carriers and the rest of the business.
If you’re excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, send us your resume.

What you'll do:

  • Solve logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of our shipments
  • Communicate clearly and efficiently with customers
  • Work with Customer Experience to communicate the customer’s needs and expectations
  • Work with Carrier Managers and communicate drop trailer assignments
  • Resolve customer issues (product availability, administrative errors, etc)
  • Process and request accessorials including disputing accessorial rejections
  • Manage accounting issues such as, rejected invoices, partial payments and post delivery accessorials
  • Building loads and confirming shipments
  • Provide customers with status updates
  • Partner with Lead, Account Managers to optimize processes and procedures and identify technological improvements

About you:

  • You have 1-2 years experience in account management or sales
  • Must be flexible- we are disrupting an industry so changes to traditional processes should be expected
  • Possess strong interpersonal and time management skills
  • Strong internal and external communication skills including verbal, written, presentation, and active listening
  • Bachelor’s Degree

To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Transfix borders the famous Times Square neighborhood–there is nothing you won't find here!

An Insider's view of Transfix

What are some social events your company does?

Transfix has a culture committee dedicated towards creating events that cater to our team’s unique interests. From Game Night to Transfixgiving Dinner, our events are a healthy mix of both in-house team bonding to outdoor team building experiences.

Jenni

Office Manager

What are Transfix Perks + Benefits

Transfix Benefits Overview

Transfix covers 100% medical benefits for all full-time employees, as well as provides flexible paid vacation.

We have amazing catered lunches every Friday, and a kitchen that is stocked with snacks / drinks throughout the week. Depending on the season, we have avocados for days. Not to mention, there's enough cold brew on tap to win the Kentucky Derby!

Lastly, we have a cultural committee called "Guardians of the Galaxy" that meets bi-monthly to make sure each month has it's fair share of fun office events. Maintaining a fun and inclusive office culture that keeps employees engaged it very important to us.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs

Additional Perks + Benefits

Our Medical, Vision, and Dental plans are 100% paid—we got you covered!

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