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Client Success Account Manager

| Greater NYC Area

About the Company

Meltwater was founded in 2001 in Oslo, Norway, before moving the company headquarters to San Francisco in 2006. The company has 57 offices and 1,800 employees, with a local presence in every continent.

The company built its reputation by becoming the world leader in electronic media monitoring, supplying clients with the ability to track and analyze their global press coverage and to better leverage that information.

Building on the experience from growing its Meltwater News business globally in 8 short years, the Meltwater began moving into the exciting Software as a Service (SaaS) space in 2009 as it expanded its product offerings to include solutions in social media marketing and PR outreach.

Job Description

The Client Success Account Manager is both intense and fulfilling. It not only focuses on teamwork and culture, but also, and most importantly, has a strong emphasis on Account Management & Business to Business sales.

This role focuses on ongoing relationship-building and proactive account management activities, identifying and scoping new opportunities, and promoting overall customer satisfaction, and renewals.

As part of the role, you will be speaking to a wide range of companies and organizations – from universities and local government departments to Fortune 500 companies. The right candidate will be responsible for managing a portfolio of East Coast clients & the upsell and renewal process while engaging with C-Level Executives to ensure successful implementation of all Meltwater solutions.

What you can expect at Meltwater NYC

The Meltwater team is located in a fun, energetic and professional space in the heart of Midtown in Manhattan.

Guided by our core values, Meltwater has a fundamental belief in people and the potential they possess. We are not afraid of investing in hidden talent and believe that in an environment where people are motivated and supported by their colleagues individuals will discover their strengths.

The Meltwater Group offers an extremely ambitious career path with plenty of opportunities for personal and professional growth an international environment.

Important details

Interviews dates: November 8th, 2018
Salary Structure: Base Salary + Bonuses + Commission = ~$100,000 OTE

Learn more about Meltwater on our website at www.meltwater.com

Follow us on Twitter @meltwater or like the MeltwaterGroup page on Facebook

Learn more about the Meltwater Entrepreneurial School of Technology (MEST), our non-profit school in Accra, Ghana by visiting www.meltwater.org

Your ideal qualifications

  • University degree (any major) with strong academic results
  • Passion for consultative sales and business development
  • Natural leadership qualities
  • 1-3 years Sales/Account Management experience preferred
  • Exceptional communication & relationship-building skills
  • Extremely self-motivated & organized with the ability to multitask & prioritize
  • Firm knowledge and understanding of business operations
  • Excellent level of proficiency in written & spoken English
  • Entrepreneurial approach and ability to work independently as well as in a team
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