About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

The Customer Success Training Manager is a client-facing role responsible for the development and implementation of training plans in line with business objectives. In this role, you will be responsible for creating and maintaining a curriculum that enables clients to understand and utilize DP products to their business needs most effectively. Highly desired skill sets for this position include project management and communication skills and a high degree of self-motivation. You will need to identify training needs, organize and monitor external training, e-learning, etc and deliver training sessions yourself. Flexibility, creativity and great organizational skills come in handy with this exciting, fast-paced position.
As the Customer Success Training Manager, you will proactively gather training effectiveness metrics, analyze data and review, edit, and re-design existing curriculum as needed. You must also share passion for education and support throughout the program implementation and beyond. Lastly, you must be an expert in providing education on program value, system capabilities, and user experience to drive enthusiasm with our employer partners.

So if you’re a person that loves the challenge of a startup atmosphere, enjoys solving meaningful problems, and wants to feel like part of a high functional, fast-paced team — then you just might be who we’re looking for.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Familiarity with the methods and principles for designing successful programs to teach, train, and instruct both groups and individuals, including the means of assessing the effectiveness of training (KPIs)
• Responsible for developing training plans that is line with business objectives and strategies
• Partner with key business stakeholders and employer partners to understand and develop specific training modules that focuses on the needs of the audience
• Deliver all external trainings; employer portal, user experience, new features and the program value
• Collaborate with the Customer Success team to identify the needs of the partners to drive growth and understanding of the program
• Manage training budget, evaluate results of learning courses, monitor appropriate KPI
• Continuously recommend efficient training methods and improve the learning & development training program for different targets
• Coordinate all aspects of training courses and workshops including schedules, logistics and materials
• Establish partnerships with our Total Excellence brand team to ensure the integrity of the brand training content and ensure external brand consistency
• Liaise with internal teams for on-going feedback to improve both content & service delivery
• Manage all aspect of analytics regarding the training, ie post training evaluations, participant performance and end of program evaluations
• Responsible for driving growth through education and identify opportunities for improvement

What You Bring to The Team:

• Bachelors and/or Masters degree in Training and/or Development or related field
• 2-5+ years’ experience in Training and/or L&D capacity
• Availability for 25% travel
• Experience in managing training programs from development to execution
• Experience partnering with managers and executive leaders
• Experience analyzing data to continue improving curriculum to address business needs
• Understanding of learning design and adult learning methodology
• Experience imbedding organizational principles & practices in curriculum
• Experience as a hands on Trainer working in 1 on 1 and group settings
• Knowledge of MSOffice (Excel, Word, Power Point) and ability to quickly learn new application software skills
• Occasional need to work outside of normal business hours as required to support customers may be required

What We Offer:

• Competitive compensation
• Opportunity for equity ownership
• Exceptional health, vision, and dental care
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 401K with company match

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

 *DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.