About Us:

At nTopology, we are passionate about building next-generation engineering solutions. We enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products faster. Our software has been used to engineer mission-critical satellites, deliver stronger and lighter medical implants for patients in need, and allow engineers to create complex, high-performance products never before possible. And our technology enables companies to fully utilize advanced manufacturing methods like 3D Printing.

If a fast-paced, collaborative and high-performing environment excites you, we'd love for you to join us. We are looking to add smart ambitious teammates who are passionate about problem-solving and passionate about technology.

As a Customer Success Account Manager you will be working with our top customers ensuring that they are achieving their goals with nTop Platform software and mapping out additional opportunities for user growth. You will be working closely with the solutions engineering team and sales team.

What You'll Be Doing

• Focusing on net user growth
• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Meet with customers virtually or onsite to discover and understand their needs and help them understand how to deploy nTop Platform.
• Coach customers to be product experts and align resources to help train their teams on nTop methodologies so they become increasingly self-sufficient.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and retention.Identify common customer challenges and work with teams to actively suggest better solutions.
• Identify and work with Sales on user growth opportunities at accounts.
• Partner closely with Solutions Engineering and other team members to translate business needs and product requirements into new solutions for customers.
• Help drive advocacy - customer references and case studies. 

What you should have

• 2+ years of experience in a forward facing role such as customer success, account management, strategic consulting, program management or similar.
• SaaS experience a benefit.
• Experience working at or with enterprise companies in industries such as Aerospace, Medical, Automotive, or similar.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Consistent track record of highly-professional service based work in a fast paced, dynamic environment.
• Diplomacy, tact, and poise under pressure when working with people internally and externally.
• Bachelor’s Degree.

nTopology is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. nTopology is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.