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Customer Success Manager

| Greater NYC Area
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Are you ready for a new challenge?

As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.



    • 4+ years of experience in customer success, consulting or account management
    • BS / BA degree in business administration, engineering, computer science or a comparable education, Master’s degree is a plus
    • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
    • Experience in business transformation initiatives is a strong plus
    • Skillful at building long term relationships with executives and key stakeholders
    • Proficiency in leading and facilitating executive meetings and workshops
    • Passion for making customers successful
    • Demonstrated ability to navigate conflict and foster open communication
    • Strong analytical thinking and organizational skills
    • Excellent verbal and written communication skills


  • Work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis
  • Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them
  • Assist customers in driving user adoption and change management within their organization
  • Build and maintain strong relationships with all key customer stakeholders
  • Monitor and report on the overall well-being of customers, tracking key health and usage indicators
  • Serve as a point of escalation for key customer issues and ensure swift resolution
  • Drive customer advocacy through case studies and references
  • Ensure high customer satisfaction and retention
  • Evangelize the capabilities of the Celonis platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
  • Work with the services teams to facilitate the onboarding of new customers
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