Attentive is a personalized mobile messaging platform changing the way consumers interact with businesses. Since its founding in 2016, Attentive has rapidly grown to one of the most successful messaging companies in the country. Headquartered in New York City, the company raised a $13 million investment led by Bain Capital Ventures in 2018. Attentive was founded by the co-founders of TapCommerce, the global leader in mobile app retargeting, acquired by Twitter in 2014.

We are looking for a driven customer success person to join our team as a Customer Success Manager. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.

Responsibilities:

• Cement the relationship with new and existing customers including: on-boarding, integration, account growth, new product adoption, and renewals
• Develop a “consultant” perspective to client communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
• Work closely with the executive team to translate customer feedback into specific product  requirements. 

Skills and Qualifications:

• Account management experience required, preferably at a marketing/software company
• Strong understanding in customer success techniques and strategies
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized
• Knowledge of Salesforce or related CRM tools Interest in startups, software and entrepreneurship

Benefits and Perks:

• Robust benefits package including access to a 401k and various medical, dental and vision plans
• Daily company-paid lunch, customized snacks and drinks, cold-brew coffee on tap
• Excellent team off-sites, regular company-wide events, and other fun stuff
• An extremely enthusiastic team that appreciates collaboration