Customer Success Manager at DailyPay, Inc.

| Greater NYC Area
!Sorry, this job was removed at 12:40 p.m. (EST) on Friday, January 10, 2020
DailyPay, a New York based technology company, is rapidly accelerating in its mission to help America’s Workforce take control of their financial lives. We are the pioneers in providing employees real-time access to earned wages daily, across all industries, so employees can pay bills on time and avoid late fees and payday loans. Our enterprise and midcap partners, including Berkshire Hathaway, Boston Market, Vera Bradley, Adecco, and Burger King, have reported that DailyPay has improved employee engagement, satisfaction and retention. DailyPay has been recognized for its innovative solutions, including HR Tech’s “Top 10 HRMS Solutions”, PACE's “Best in Show Award”, CreditDonkey’s “Best Finance Technology” and more recently, BuiltInNYC's “50 NYC Startups to Watch”. DailyPay is backed by leading venture capital firms and world-class strategic investors to light the path to financial security of employees throughout the United States.
 
Customer Success Manager responsibilities include developing strong relationships with customers, connecting with key business executives and driving adoption of our product. Customer Success Manager also assist in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate adoption metrics are met and customer satisfaction is at its highest. This role will also identify new business opportunities among existing customers.
Responsibilities
    • Lead point of contact for all customer account management matters
    • Build and maintain strong, long-lasting client relationships
    • Suggest solutions and innovative ideas to meet client needs and assist with issue escalations as needed
    • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
    • Build effective communication strategy for customers during launch phase and after, to ensure product adoption quota % is achieved, and customers return on investment is fully recognized
    • Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders
    • Develop new business opportunities (referrals and future up-sells) with existing clients and identify areas for improvement in accounts
    • Negotiate contracts and close renewal agreements to maximize profits
    • Forecast and track key account metrics (e.g. quarterly revenue results and annual forecasts)
    • Liaison between key customers and internal teams
    • Collaborate with sales team to identify and help grow opportunities
    • Work closely with product team to provide customer feedback and continuously enhance product offering
    • Manage projects within client relationships, working to carry out client goals while meeting company goals
Core Competencies & Accomplishments
    • Proven work experience as a Strategic Account Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Customer Success Manager or relevant role
    • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including C-level
    • Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot) and MS Office (particularly MS Excel)
    • Understanding of sales performance metrics or KPI’s
    • Experience delivering client-focused solutions to customer needs
    • Highly organized and able to manage multiple projects simultaneously
    • Excellent listening, negotiation and presentation abilities
    • A problem-solving attitude and strong interpersonal skills with an aptitude for building strong client relationships
    • Strong verbal and written communication skills
    • Availability to travel as needed
    • BA/BS degree in Business Administration, Sales or relevant field
 
List of Benefits
Competitive compensation and bonus structure
Great health vision, and dental care
Free lunch every day
Support in professional and career development
Monthly happy hours and fun team and company outings
Unlimited books from Amazon
Unlimited PTO
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • tableauAnalytics
    • MetabaseAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • MoqupsDesign
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCMS
    • HubSpotCRM
    • MailChimpEmail
    • SendGridEmail
    • HubSpotEmail
    • HubSpotLead Gen

Location

We are in the heart of the financial district, with many great spots to eat, grab a coffee or enjoy a happy hour. Great public transit options.

An Insider's view of DailyPay, Inc.

What’s the vibe like in the office?

If you like a collaborative vibe, DailyPay will be for you. Some of us put the noise cancelling headphones on and work while some of us pair up to work on a hard problem. The open office not only brings in light but also helps us work out tough problems together.

Jaime

Front End Engineering Manager

What projects are you most excited about?

Really excited about the additional products being added to our base solution. From Flash pay to the savings feature to more employee focused features and a revamped partner portal, things are changing for the better... it only makes me more excited to have a great year now that the product is adjusting to employer/employee feedback.

Dwight

Strategic Partnership Advisor

How has your career grown since starting at the company?

I started in a role that was the first of its kind here and truly had the opportunity to set the bar and create my own path. Now, I'm working with the Marketing Director to build out a brand new group within our department and focusing more on strategy while training new team members and setting them up for the same growth that I've experienced.

Nicole

Partnership Experience Coordinator

How do you empower your team to be more creative?

By emphasizing the need to use our entrepreneurial creativity to unleash the firm’s potential. In a nutshell, I have divided the objectives of the capital markets team (CMT) into two distinct categories. The spark of every new CMT Initiative is the creative entrepreneurship to address a challenge DP faces by using our Capital Markets toolbox.”

Ghani

Director of Capital Markets

What are DailyPay, Inc. Perks + Benefits

DailyPay, Inc. Benefits Overview

Our benefits plan includes a number of health, vision and dental plans. You get to choose the plan that works best for you. DailyPay covers 100% of the monthly premium for a number of these plans.

PTO is unlimited. Take the time that you need. All we ask is that you hit your work goals.

Speaking of unlimited, we offer unlimited books.

On a more unique note, DialyPay offers free lunch every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
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