At QuadPay, we want to transform the way shoppers pay for their purchases. More than 60% of millennials don’t own a credit card. 57% of Americans have less than $1,000 in savings. We’re helping people make larger purchases accessible with responsible budgeting. We believe in choice and in giving shoppers the freedom and flexibility to manage their purchases in the way that best suits their finances.

Technology is changing the way people interact with the world and we’re bringing that revolution to the way people shop and transact. QuadPay is one of the fastest growing fintech start-ups, that allow shoppers to buy anywhere, at anytime - and pay in 4 interest-free, automatic installments over 6 weeks. You get the product right away and QuadPay will pay the merchant upfront. 

Come join our mission!

What You Will Do

• Direct and oversee the Account Management team.
• Implement short and long-term strategies for client retention and growth while ensuring that the account management team delivers quality service to our partner brands.
• Personally responsible for managing the relationship and driving growth for several key merchant partners.
• Working along side the technical project manager and the merchant partner support lead to drive success for the Merchant Operations team as a whole.
• Develop long term strategies including a first in class on-boarding and retention program for QuadPay's rapidly growing merchant base.
• Working closely with sales and tech teams to evaluate, iterate and improve existing systems and processes.
• Understand and develop analytics and dashboards to improve decision making.

What You Should Have

• 8+ years of Account Management, Customer Success, Partnerships, Operations.
• Experience managing a high performing team.
• BA degree.
• Excellent communication and interpersonal skills.
• Great mix of relationship management and analytical ability.
• Ability to work with tech leads to resolve merchant related issues, interpret and communicate them back to key external stakeholders.
• High standards when it comes to pixel-perfect design layouts in mobile and desktop web environments.
• You thrive in fast-paced environments and can think on your feet.
• An aptitude for e-commerce technologies.
• Experience with HTML, CSS, and JavaScript is a bonus.

Bonus

• Understanding Payments or the buy-now Pay later space.

We're looking for someone who can join our high-functioning team of passionate support professionals and we value a range of diverse backgrounds experiences and ideas. We pride ourselves on diversity and creating an inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

We're growing very quickly and always looking for talented people to join our team and help transform the way consumers shop and pay!