Company Description

Hyperscience modernizes mission-critical processes and operations for the world's largest organizations and government agencies. Since 2014, Hyperscience’s automation technology has helped data-centric companies parse through vast amounts of unstructured inputs and raw information to get to swifter and smarter business outcomes. Through the Hyperscience Platform, enterprises are empowered to transform their operations, and drive operational efficiency as well as human productivity by fully unlocking the power of their data.

Ranked on the Inc. Fastest-Growing Company List, Hyperscience has raised $190M from investors including Tiger Global, BOND, Bessemer Venture Partners, Stripes, and FirstMark. The company has consistently been recognized as one of the best places to work with a collaborative and innovative culture and best-in-class benefits.

The company has a global footprint with offices in New York City, Sofia, Bulgaria, Toronto, Canada, and London, UK.

Job Description

Our Solutions Architect team within Professional Services delivers high-value services, assisting with partner enablement and support, architecture design, assessment, optimization, and definition. The Director of Solution Architects requires a combination of skills, including managing an agile and high caliber team, channel go-to-market strategy, communications, data analytics, and systems integration experience. Sales, implementation experience, and technical acumen allowed them to empower our partners and customers with creative solutions and advocate Hyperscience offerings within the market and our business. For direct customers, Solutions Architecture professionals translate customer integration requirements into solutions that will create value for Hyperscience, our customers, and partners utilizing the expansive capabilities of the platform.

This is a full-time position located in the US reporting to the VP of Professional Services.

Responsibilities

• Mentor and manage a growing, global, high-performing team.
• Be a great leader to your team. Guide and support their efforts and help them improve. Be a good listener and motivator. Identify where you can help them grow and develop. 
• Provide world-class experience by delivering satisfaction to every case and project for every customer and channel partner.
• Take end-to-end ownership of the team and partner with other teams to collaborate on projects across the company. 
• Build relationships with partners, understand their capabilities and their approach to services.
• Understanding customer needs and business imperatives is critical for the success of this position.
• Facilitate training and enablement activities, including documentation, training sessions, and more for our very robust partnership ecosystem.
• Support, own, and troubleshoot any issues through cross-functional collaboration and delegation.
• Create, document, and implement world-class partner enablement and training.
• Nurture a team that provides technical SME support in reviewing large transformational/complex technical solutions/data models in compliance with requirements, the solution’s efficiency, or implementation.
• Be accountable for measuring the effectiveness of the training, the delivery and certification, and the quality of the SA's to deliver on a global scale.
• Demonstrate a real understanding of GSI and BPO partners and how they deliver solutions in general to the market.
• Create re-usable best-of-class assets and give innovative solutions to our partners and clients.
• Articulate Hyperscience’s framework and engagement approach around our Cloud and modernization offerings from a technical and business perspective.
• Create reusable artifacts from technology, product, domain, and infrastructure as applicable from past solutions.
• Reports directly to our VP of Global Professional Services with dotted-line responsibilities to our Head of Global Channels.
• Requires up to 50% travel to client sites across multiple geographies (US, EMEA, CAN, LATAM).

Qualifications

• 8+ years of experience guiding architectural decisions and delivering platform implementation for enterprise applications.
• Very high business acumen.
• An inspirational leader who motivates the team, leading from the front.
• Experience building and managing a high-performing team growing their skills, and clearing roadblocks .
• A natural ability to balance multiple projects and work within a high-growth and constantly evolving environment.
• Proven ability to consult clients: designing specifications, prototyping, managing POCs, etc.
• You have collaborated with engineers to select appropriate design solutions or ensure the compatibility of system components.
• You coordinate with onshore and offshore teams to convey requirements, clarify designs, and verify deliverables.
• You thrive with business and other process stakeholders on functional requirements gathering.
• You prepare functional requirements documents for system or configuration changes.
• Experience in cognitive automation or BPM solutions is a plus.

 

#Li-Remote

Benefits

- Top notch healthcare for you and your family

- 30 days of paid leave annually to help nurture work-life symbiosis

- A 100% 401(k) match for up to 6% of your annual salary

- Stock Options

- Wellness stipend

- Pre-tax transportation and commuter benefits

- 6-month parental leave (or double salary to pay for your partner's unpaid leave)

- Free travel for any person accompanying a breastfeeding mother and her baby on a business trip

- A dependent care stipend up to $3,000 per month, per child, under the age of 21 for a maximum of $6,000 per month total

- Daily catered lunch, snacks, and drinks

- Budget to attend conferences, train, and further your education

- $1,000 one-time-use WFH stipend and $75 monthly WFH stipend

- Relocation assistance

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.