Sales Operations Lead
About Headway
Headway is building a new mental healthcare system, rewired for access and affordability.
We all know someone that has struggled with mental health - 1 in 4 people have a treatable mental health condition - but the overwhelming majority don’t get the care they need. The primary reason is cost - seventy percent of therapists don’t accept insurance, meaning paying for therapy is usually very, very expensive.
Headway is building the first national, virtual network of therapists who accept insurance, helping providers to expand their practices, and individuals to finally find a therapist they can afford. And we’re doing it all through software.
We launched in April of 2019 and are already powering thousands of therapy appointments every single day. To scale our mission, we’ve raised funding from the world’s preeminent VCs (backers of Facebook, LinkedIn, Slack, Uber, Oscar) as well as the nation’s most innovative healthcare entrepreneurs (founders of One Medical, Flatiron Health, and Clover Health).
We believe a team's strength is in its people. Headway is solving a national problem of affordability, and we know this cannot be achieved without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, and experience.
Join us, and make an impact.
The Role
The Therapist Sales Team is the primary engine of Headway’s growth, directly responsible for adding thousands of therapists to our vibrant provider network each year. As Headway’s first Sales Operations hire, reporting into Headway’s co-founder and Head of Growth, you will be responsible for conceptualizing and standing up the tools, systems and processes needed to scale our Therapist Sales team across the United States. You will define what exceptional sales ops means at Headway, own the sales tech stack, build out and manage sales analytics, and use your analytical and operational chops to unlock the next phase of Headway’s growth by sharpening our sales strategy and optimizing our sales funnel.
You'll be a great fit if...
- You have 2-3 years of experience in sales operations at rapidly growing startups, ideally with an SMB, high velocity sales motion
- You're fluent in sales tools like Salesforce: You’ve helped install critical pieces of sales infrastructure in the past. You know what tools we’ll need to implement to set our operation up for success
- You're analytical and metrics-oriented: You seek to measure because you seek to improve, whether it be through reports, dashboards, or complex ad hoc analyses. You thrive in operational complexity, and relish in the minutiae
- You're a strategic thinker and communicator: You bridge the technical gap. You can be deep in the technical weeds in one moment, and in the next zoom out to help evaluate our long-term sales strategy.
- You're energized by ambiguity: You are excited by the idea that roadmap may change, because you will help build the roadmap. You are motivated by the opportunity to build the things that will help us scale, and you will ruthlessly prioritize the things that matter most.
- You're motivated by our mission. We are working to solve the biggest problems in mental health care today (access and affordability). We have already helped thousands of people get care they couldn’t have otherwise afforded today and we’ll help millions tomorrow
Headway is currently remote, and will be for the foreseeable future. However, once it is deemed safe to do so, we will be returning to our office in NYC.