Salesforce Administrator at Orchard

| Greater NYC Area
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The Company

Orchard is transforming the way people buy and sell their homes. Simplifying it, to the way it should have always been; fair and true to market, straightforward, easy.  Every year in the U.S., $1.5 trillion of single-family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle.

Orchard offers a modern alternative, making one of life's biggest decisions – the sale and purchase of a home – stress free, fair and simple.

Orchard launched in 2017 and was previously known as Perch. The company is headquartered in New York City, has 200+ employees and has grown 10x year over year. We have raised over $300 million in financing from top tier investors including: Firstmark, Revolution, Accomplice, Navitas and Juxtapose.

We are proud to be recognized by Inc. Magazine as a best workplace of 2020 and have a 4.9 Glassdoor rating!

The Role & Responsibilities

The Salesforce Administrator role will be responsible for enabling our sales and operations teams to better serve our end customers - ultimately helping Orchard achieve its mission of making home buying & selling so stress-free, far, and simple that people can’t imagine any other way.This role provides interesting, varied work that will ensure our Salesforce technology stack is scaling with our fast-growing business.. You will play a key role in helping Orchard bring the home buying & selling experience into the modern era.

Reporting to the Salesforce Solutions Architect, you will:

  • Use your technical knowledge to help a fast-growing company build and scale their Salesforce ecosystem
  • Administer and support Salesforce platform (user setups, profiles and roles, reports and dashboards, customized objects, fields, record types, page layouts, workflow and validations)
  • Assist in discovering the best software solutions, SFDC or otherwise, to help support our growing needs
  • Be the first point of contact for internal users, providing technical guidance and support
  • Utilize the latest and greatest automation processes (process builder, flow, ect) to help our users accomplish more with less clicks
  • Collaborate with stakeholders across the organization to identify and prioritize operational improvements, enhancements, and system customizations to address their evolving needs
  • Define, track, and report product KPIs that drive product decisions and measure success
  • Document all the incredible customization you have built

Required Experience

  • 2+ years experience as Salesforce Administration
  • A track record of taking ownership of projects, including identifying what those projects should be in the first place
  • Demonstrated experience in cross-team collaboration: working effectively with highly technical engineering teams as well as salespeople, operational teams, and senior leadership
  • Strong analytical capabilities, experience defining metrics and using them to drive decision-making
  • Hands on experience building and maintaining Process Builders and Flows
  • Start-up experience a plus
  • Bachelor’s degree
  • Admin 201 or Field Service Lightning certification a plus

Personal Characteristics

  • Highly effective at building collaborative relationships across an entire organization
  • An entrepreneur who sees ambiguity as opportunity, and obstacles as chances to build new solutions
  • Appreciates that process serves people, not the other way around
  • Highly empathetic with a constant drive to deliver the best possible user experience
  • Track record of good business judgment with maturity, diplomacy, and communication skills (both written and verbal)
  • Low ego and focuses on outcomes that help drive the business forward
  • Successful in scrappy and entrepreneurial environments, with a drive to get things done
  • Must be driven, with the emotional intelligence to know when to push harder and when to look for alternative approaches

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • scikit-learnLibraries
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • BottleFrameworks
    • PostgreSQLDatabases

Location

31 West 27th St, New York, NY 10001
Orchard: Come With Sleeves Rolled Up, Ready To Make Real Estate Simple
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An Insider's view of Orchard

How does your team reward individual success?

We recognize employees in a variety of ways on a regular basis. At Orchard feedback is a gift and every employee truly lives out our company values. Our team makes a point to shout out individual successes in our #shoutouts channel in Slack and every month during Town Hall. Not an ounce of hard work goes unnoticed!!

Leah

Executive Assistant

What kinds of technical challenges do you and your team face?

Each home is unique and comes with its own challenges and surprises. Even though our team has been through hundreds of transactions, we're always learning, growing, and improving our process with each home we acquire. On the engineering side, that means never being satisfied and constantly pushing ourselves to iterate quickly and deliver quality.

Toni

Engineering

What makes someone successful on your team?

Curiosity, scrappiness, and a sense of urgency. We move quickly to accomplish our goals, but leave time and space to think outside the box. All of our functional areas work together to build an exceptional brand, product, and customer experience, so communication and collaboration are key skills as well.

Steph

Marketing

What is your vision for the company?

We're looking to make buying and selling a home as easy as trading in a car. We believe that through technology, human-centered design, and exceptional operations we can remove the friction from the biggest financial transaction of our customers' lives. As a team, we get to make real progress towards achieving this vision every day.

Phil

Growth & CX

How do your team's ideas influence the company's direction?

At Orchard, our mission is to provide the most stress-free, fair and simple way to buy a home. The Investments team that I lead contributes to this mission by providing a fair market value estimation for our customers’ homes. Our approach integrates human judgement alongside an internal valuation algorithm to price every home.

Ray

Investments Manager

What are Orchard Perks + Benefits

Culture
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Paid industry certifications
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