Senior Customer Success Manager

| Greater NYC Area
We are looking for a US - Senior Customer Success Manager to further strengthen our Customer Success Team and contribute to the success of our company.
The Senior Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Additionally, the Senior Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.

As a key member of the Customer Success team, you will:

  • Develop business objectives and action plans in cooperation with your clients
  • Liaise with your clients on the initial on-boarding and use of the Talkwalker to successfully leverage social data in their overall business
  • Up-sell and expand portfolio of accounts by proactively monitoring your client`evolving business models, reviewing client’s needs and offering adapted solutions
  • Nurture the relationship with your clients in order to surpass their expectations and establish long term relationships
  • Network and attend relevant conferences and tradeshows
  • Participate in our overall service and sales strategy

We are looking for you:

  • You have 5 years of experience in a business development, sales or account management role
  • You have experience in the media monitoring industry, in a communication/PR agency or a software company
  • You are fluent in English. Fluency in Spanish is a major plus!
  • You enjoy working in a dynamic and open communication culture
  • You have a university degree or an equivalent qualification
  • You are self-motivated, try things out on your own and simply get things done

Benefits:

  • Competitive base salary
  • Healthcare benefits plan (Medical/Dental/Vision)
  • 401k plan
  • Paid vacation days (including 11 U.S. Holidays)
  • Paid Maternity, Paternity, Adoption Leave
  • Corporate Outings
  • Summer Friday Program
  • Talkwalker is an affirmative action equal opportunity employer 

About us:
Talkwalker is a listening and analytics company that empowers over 2,000 brands and agencies to optimise the impact of their communication efforts. The company provides businesses with an easy-to- use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of- the-art social media analytics platform monitors and analyses online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, Frankfurt and Singapore, with a total headcount of over 250 employees. For more information, please visit www.talkwalker.com

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Technology we use

  • Sales & Marketing
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

485 Lexington Avenue, New York, NY 10017

An Insider's view of Talkwalker

What’s the vibe like in the office?

Cool and collaborative with breakout spaces and lounge areas.

Kara

Talent Management Specialist

What are Talkwalker Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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