Solution Architect (Partner Implementation - Americas) at Hyperscience (Greater NYC Area, NY or Remote)
Responsibilities:
- Facilitate partner training and enablement activities, including documentation, training sessions and others.
- Shadow partners involved with implementation and support activities.
- Support, own and troubleshoot any partner-related issues through cross-functional collaboration.
- Assist partners with creation of Statement of Work and other relevant templates regarding Hyperscience-specific content and best practices.
- Build and document Hyperscience’s requirements and processes for our customer’s integration specifications and objectives.
- Provide technical SME support in reviewing large transformational / complex technical solutions / data models in terms of compliance to requirements, efficiency of solution or implementation.
- Provide functional support to the development team.
- Articulate Hyperscience’s framework and engagement approach around our Cloud and modernization offerings from a technical and business perspective.
- Create reusable artifacts from perspective of technology, product, domain and infrastructure as applicable from past solutions.
- Reports directly to our Director of Solution Architects with dotted-line responsibilities to our Head of Global Channels.
- Requires up to 75% travel to client sites across the Americas (LAM, CAN, US).
Qualifications:
- A demonstrated ability to think strategically about business challenges, and are able to build and convey compelling plans and frameworks.
- Adept at process assessments and understands applications of automation in different business domains.
- You have a natural ability to balance multiple projects and work within a high-growth and constantly evolving environment.
- You have a passion for solving complex business challenges and thrive on constantly improving the partner experience.
- Experience with implementing and supporting integration to mainstream ERP, HCM, CRM, MRP, EMR and Finance solutions (ex. SAP, Workday, Salesforce, Allscripts, Oracle Financials).
- 3+ years experience delivering large-scale enterprise-level platform implementation to top-tier customers and/or partners.
- 5+ years experience performing systems management and integration functions.
- 5+ years experience collaborating with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
- 5+ years experience coordinating with onshore and offshore teams to convey requirements, clarify designs, and verify deliverable.
- 5+ years experience conducting meetings with business and other process stakeholders on functional requirements gathering.
- 5+ years experience preparing functional requirements documents for system or configuration changes.
- Bilingual in English/Spanish.
- Experience in cognitive automation or BPM solutions is a plus.