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Solutions Engineer

| Greater NYC Area
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At White Ops, we’re all hackers. This doesn’t mean you have to hold a key to the internet (although one of our founders does!), but it does require approaching problems in unconventional ways. We are attacking criminal botnets through the ad fraud that finances their operations. Our proprietary technology detects and prevents sophisticated online fraud. By reducing the incentives for crime, we are making the internet a better place. Our mighty team of humans have several things in common:
We are hackers.
We create tau for ourselves and each other.
We think big and move fast.
We practice humility.
We “pwn it”.

As our Solutions Engineer, you'll be responsible for providing technical support for Sales and Client Services. You'll also be the liaison between the Client Services, Product, and Engineering teams. 

Responsibilities:

  • Support Account Management team in technical training, troubleshooting and unique tagging or reporting challenges as they arise.
  • Support Sales in pre and post sale meetings as needed to help qualify, explain and scope technical support needs.
  • Act as a primary conduit between Clients Services, Product and Engineering to provide feedback on dashboard, tagging, reporting or product issues and opportunities for enhancement.
  • Draft technical documentation needed to help support Account Management and customers with implementation of new services and products.
  • Project manage time sensitive initiatives that require cross account coordination with customers in support of Product and Engineering efforts.
  • Clearly articulate and document issues and resolutions to internal and external customers and stakeholders.
  • Consistent exercise of independent judgement and discretion in matters of significance.
  • Become a White Ops product and service expert in order to reinforce and educate clients on White Ops methodology, measurement capabilities and services.
  • Actively promote White Ops value and marketplace positioning of “human first”.
  • Travel as necessary for client meetings (up to 25%.)

Requirements:

  • Experience in technical sales operations and familiar with Account Management reporting systems, audience measurement tools and industry research resources.
  • Understand fundamental digital media measurement.
  • Be a collaborator, diplomat and bridge builder.
  • Excellent listening, verbal, written skills.
  • Proficient and comfortable giving client facing presentations.
  • Previous experience working in a client facing role in a fast paced environment with frequent. pressure to prioritize work and meet deadlines.
  • Comfortable interfacing with clients of all professional levels, from Sr Executives to Jr AMs.
  • Proficient in Microsoft Excel, PowerPoint.
  • Bachelor’s Degree.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • KubernetesLanguages
    • GoLanguages
    • SparkLanguages
    • MapReduceLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases

Location

White Ops is conveniently located close to Penn Station and Herald Square.

An Insider's view of White Ops

What's something quirky about your company?

White Ops has a great deal of humor engrained in our culture! Having fun, generous people to collaborate with is such a force multiplier and makes our office feel less like an org structure and more like friendship. This makes all the difference when solving hard, structural problems like the integrity of the web.

Aaron

Engineer

What does your typical day look like?

I start my day with code reviews then have a standup with my team to go over tasks undertakings. A bit of brainstorming and pair programming with one of the developers which leads to a nice break involving lunch/snacks and/or video gaming/card games with the team and then I'll finish up tasks or carry over the remaining tasks to the following day.

Vane

Backend DevOps Engineer

What are some things you learned at the company?

Exceptional culture and mission can enable us to live meaningfully and accomplish the greatest work of our lives. If I’m spending 1/3 of my waking hours working, I want to solve complex problems and design experiences that make the world a better place with a team that inspires me to be the best version of myself. I discovered part of my ataraxia!

Diana

Manager, UX & Research

How do you empower your team to be more creative?

We always encourage team members to experiment with new technologies and explore their use cases in our products. We know that technology is ever changing and never stays the same. If you are not pushing forward then you are probably going backward. That's why we are creating a culture that encourages creativity and innovation

Mo

Manager, Engineering

What are White Ops Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
Online course subscriptions available