HUMAN
We protect the integrity of the internet by disrupting the economics of cybercrime.
New York, NY

Sr. Technical Account Manager

| Greater NYC Area
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly ten trillion online interactions. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.

Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cyber crime, and keep it human.

About the role:
The Customer Success team at HUMAN is passionate about the Humans we hire to protect the internet. As partners to all areas of the business, we work to empower every team to do the best work of their lives while making HUMAN one of the best places to work.

We’re looking for a Technical Account Manager to join our team to manage the complete customer lifecycle process for our Brand and Advertising Agency relationships, primarily working with our Advertising and Marketing Integrity products. The relationship you build with your managed clients have a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met.

What you'll do;

  • Operate as the primary technical contact for HUMAN most valued Advertising Integrity clients, taking the lead on coordinating development efforts, troubleshooting technical issues and reporting discrepancies as they are surfaced.
  • Be hyper responsive to team and client inquiries that demand immediate attention and quick turnaround time. 
  • Work with HUMAN Product, Detection and Data Operations teams to investigate and evaluate potential False Positives and False Negatives.
  • Understand our client’s strategies, imperatives, and critical metrics surrounding bot mitigation.
  • Become a student of your Client List - understand your clients offerings and services - be the HUMAN advocate for your client to help shape HUMAN product development to fit the clients needs.
  • Speak the language of our clients, continuously learning about what client personas are and constantly understand the changing success metrics our clients have.
  • Cultivate collaborative relationships with Sales and Product leads to develop core data and storyline for Business Reviews.
  • Vigilantly protect the confidentiality and privacy of client data.
  • Be Human: Acclimate yourself to the HUMAN culture and help us grow even more!


Who you are;

  • Have worked in a technical, client-facing role (such as Technical Account Manager, Sales/Solutions Engineer, Ad Operations Analyst) and want to be a part of creating and evolving new and emerging HUMAN Products.
  • You are Accountable and self-motivated - you are eager to learn everyday, own timelines and ensure deliverables are met.
  • The Ad Tech Ecosystem excites you: You have a genuine curiosity and interest in the advertising ecosystem.
  • References, understands and has worked with JavaScript.
  • Technically minded, interested in how things work.
  • Command strong organizational and communication skills.
  • Work with Sales and Product leads to develop core data and storyline for Business Review and client presentations.

Benefits & Perks

  • Unlimited PTO
  • Private medical and dental insurance for all full-time employees
  • Fully paid parental leave
  • Learning & Development fund
  • Phenomenal coaching from senior leaders and challenging development opportunities
  • Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
  • Company-sponsored TalkSpace membership for you and your family

Life at HUMAN:
Our HQ office is located in the heart of New York City. We are growing the company deliberately with a keen eye towards maintaining a culture that values diversity, lifestyle, and career growth. We are doing meaningful work and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London. 

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

The HUMAN GQ is conveniently located close to Penn Station and Herald Square. A relatively quick commute for those who want to go into the office.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • KubernetesLanguages
    • GoLanguages
    • SparkLanguages
    • MapReduceLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
Previous
Next

What are HUMAN Perks + Benefits

HUMAN Benefits Overview

Unlimited PTO
Private medical and dental insurance for all full-time employees
Fully paid parental leave
Learning & Development fund
Phenomenal coaching from senior leaders and challenging development opportunities
Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
Company-sponsored TalkSpace membership for you and your family

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
We partner with Paradigm for ongoing unconscious bias training for anyone involved in our hiring efforts.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
All new hires will receive $1000 to kit out their home offices.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available

An Insider's view of HUMAN

What's something quirky about your company?

HUMAN has a great deal of humor ingrained in our culture! Having fun, generous people to collaborate with is such a force multiplier and makes our office feel less like an org structure and more like friendship. This makes all the difference when solving hard, structural problems like the integrity of the web.

Aaron

Engineer

What does your typical day look like?

I start my day with code reviews then have a standup with my team to go over tasks undertakings. A bit of brainstorming and pair programming with one of the developers which leads to a nice break involving lunch/snacks and/or video gaming/card games with the team and then I'll finish up tasks or carry over the remaining tasks to the following day.

Vane

Backend DevOps Engineer

What are some things you learned at the company?

Exceptional culture and mission can enable us to live meaningfully and accomplish the greatest work of our lives. If I’m spending 1/3 of my waking hours working, I want to solve complex problems and design experiences that make the world a better place with a team that inspires me to be the best version of myself. I discovered part of my ataraxia!

Diana

Manager, UX & Research

How do you empower your team to be more creative?

We always encourage team members to experiment with new technologies and explore their use cases in our products. We know that technology is ever changing and never stays the same. If you are not pushing forward then you are probably going backward. That's why we are creating a culture that encourages creativity and innovation

Mo

Manager, Engineering

HUMAN Careers In New York
14

All Jobs
All Jobs
Data + Analytics
Dev + Engineer
Legal
Project Mgmt
Sales
Tap to close

Sr. Technical Account Manager

HUMAN
Greater NYC Area
4 days ago
+43
At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly ten trillion online interactions. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in 2012 in

Senior Software Engineer, Cloud Platform

HUMAN
Greater NYC Area
4 days ago
+43
At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

Senior Manager, Engineering (Data Platform)

HUMAN
Greater NYC Area
4 days ago
+43
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

Senior Data Engineer

HUMAN
Greater NYC Area
4 days ago
+43
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

Principal/Senior Backend Software Engineer, MediaGuard

HUMAN
Greater NYC Area
4 days ago
+43
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

Principal Data Engineer (Java focused)

HUMAN
Greater NYC Area
4 days ago
+43
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

Legal Assistant, Contract Management

HUMAN
Greater NYC Area
4 days ago
+43
At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

Backend Software Engineer, MediaGuard

HUMAN
Greater NYC Area
4 days ago
+43
At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

Data Scientist, BotGuard

HUMAN
Greater NYC Area
1 week ago
+43
At HUMAN, we know who’s real.  We are the global leader in bot mitigation. Founded in 2012 in a Brooklyn sci-fi bookstore, we’ve grown to protect more than 200 enterprises—including the largest internet platforms—from bot attacks by verifying the humanity of over a trillion (that’s 12 zeroes!) online interactions every day. State-of-the-art bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts,

Partner Program Senior Director, Alliances and Partnerships

HUMAN
Greater NYC Area
2 weeks ago
+43
At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 15 trillion interactions per week for some of the largest

Data Operations Manager, Fraud Intelligence

HUMAN
Greater NYC Area
2 weeks ago
+43
At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

Data Operations Analyst, Fraud Intelligence

HUMAN
Greater NYC Area
2 weeks ago
+43
At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

Partner Program Director, Alliances and Partnerships

HUMAN
Greater NYC Area
2 weeks ago
+43
At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

Sales Development Representative, USA (remote)

HUMAN
Greater NYC Area
2 weeks ago
+43
At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of more than ten trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.  Foun