Strategic Account Manager

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WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encompass healthy eating, physical activity and positive mindset. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

To learn more about WW and jobs with a purpose, visit http://www.ww.com/us/corporate-careers.

General Summary:

The Account Manager will play a critical role in driving member engagement, client retention/satisfaction and upsells within their assigned account book of small to mid-tier national strategic partnerships.

The primary responsibility of this position is to foster and grow relationships within the Strategic Account Manager's book of business, leading to increased member engagement and sales. The Strategic Account Manager will work with their clients to establish a plan to anchor WW into the client's well-being strategy, and to assist the client in implementing that strategy. Through client service, implementing member engagement strategies, recommending client program enhancements and coordinating with internal teams, the Strategic Account Manager will be responsible for driving sales growth. 

The Strategic Account Manager is also responsible for day-to-day service and maintenance of their accounts, securing contract renewals and being the overall voice of the client within the WW organization.

This role will report to the Strategic Account Executive & Team Lead who reports to the Director of National Accounts. 

Key Responsibilities:

  • Owns and maintains relationships at decision maker level with small to mid-tier national strategic partnerships in assigned book of business.
  • Ensures collaborative engagement strategy is determined and executed on within each account.
  • Identifies growth opportunities and upsells and executes on those opportunities.
  • Ensures renewal compliance within book of business.
  • Communicate marketing strategy to the Engagement team to drive site level engagement activity.
  • Analyzes reporting and provide client with metrics that support program progress/results.
  • Conducts sales presentations, quarterly and annual reviews with key stakeholders for each account.
  • Ensures book of business is meeting or exceeding quarterly and annual goals.
  • Active participant in implementation of new business where assigned.
  • Demonstrates industry knowledge and understanding of the well-being space.

Experience Required:

  • Bachelor's Degree
  • Minimum two-three years related experience, preferably in the wellness industry
  • Strong desire to meet client expectations
  • Strong desire for sales success
  • Strong commitment to meeting and exceeding sales and business goals
  • Strong problem definition and solving ability with high attention to detail
  • Ability to balance workload and prioritize in a fast-paced environment
  • Strong organizational skills with ability to work in a deadline driven environment
  • Highly collaborative with ability to build relationships with internal and external partners
  • Excellent written and verbal communication skills
  • Proactive self-starter able to turn ideas into execution

We hire only the best people. Here are the benefits to being top-notch: 

  • The opportunity to work with some of the best innovators in the industry
  • Generous healthcare coverage.
  • 401(K) with company match.
  • Paid Time Off
  • Paid parental leave
  • Tuition reimbursement
  • Annual wellness allowance
  • Profit Sharing

WW is an equal opportunity employer. WW does not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

Any offer of employment is contingent upon the satisfactory results of reference and background checks.

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WW has always placed people and wellness at the center of our company. Work from Wherever (#WfW), WW’s global work philosophy, empowers our employees to shape when, where, and how they work to achieve the best possible results --- because we believe work is what you do, not where you do it.

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