Company Overview

Memo is the only platform that partners with publishers to offer actual readership and engagement data on earned media. With a growing publisher network that includes Condé Nast, Forbes, New York Magazine and The Washington Post, Memo empowers PR and Communications teams at brands and agencies to extract insights unavailable through traditional PR measurement tools.

Launched less than a year ago, Memo already works with many top brands in the Fortune 500, including a few of the top ten largest companies, and has partnered with several of the most prominent PR firms in the world such as FleishmanHillard and MSLGroup. Memo has been featured in the Wall Street Journal, Business Insider and PRWeek.

The Role

In this role, you will have an opportunity to be the lead representative of Memo to these brands and agencies. It is a role that is critical to the amazing trajectory we’re on, and will help to ensure we maintain and build on our current momentum. Being entrusted with owning the customer experience, your key priority will be to maintain strong relationships with clients and to set them up for continued success as a trusted advisor. 

This role will work closely with our VP of Sales and Head of Customer Strategy and collaborate cross-functionally with other departments. You should be driven, thoughtful and passionate in all that you do and love to evangelize disruptive technology products you believe in. This is a very unique opportunity to experience a seed-stage startup sitting at the intersection of data and media as it’s taking off.

Responsibilities

• Navigate complex organizational structures to establish and maintain close relationships to facilitate the adoption and usage of Memo
• Build quarterly and annual strategic plans for each client incorporating client’s strategic goals and initiatives and how Memo’s solutions map to those objectives
• Develop a deep understanding of Memo’s offering and deliver expert product demos
• Support the onboarding process for new accounts to ensure successful adoption
• Maintain and expand assigned accounts through renewal, cross-sell and upsell
• Build and close a strong pipeline of opportunities within existing accounts through prospecting, networking, attending events and deepening existing relationships
• Must be able to travel as required

You have:

• 5+ years of relationship management with enterprise accounts (customer success, account management or consulting experience)
• Experience providing insights, building relationships with, and driving value to key decision makers and executives
• Exceptional communication and presentation skills
• Proven track record of consistent monthly and / or quarterly quota achievement

Key Things to Know

• This is a NYC-based role
• We want you to start ASAP
• This is a full-time position

Benefits

• Competitive base salary + commission
• Stock options
• Premium health insurance
• Commuter benefits