Supervisor, Direct Sales
JOB SUMMARY
Support and assist Direct Sales Manager by managing the day-to-day activities of the Direct Sales Department.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Responsible for meeting and exceeding budgeted sales goals
Supervise a team of Direct Sales staff and service partner personnel. Direct reports may include Sales Representatives as well as service partners. May also manage other sales resources as assigned
Recruit, interview, hire and train Direct Sales staff
Support of Direct Sales staff will consist of approximately 70% field work and 30% office work
Communicate territory assignments to residential sales representatives
Monitor the payroll process and ensure timely and accurate approval of all commissions payment
Handle employee relation issues, including performance appraisals, coaching, safety training, etc.
Assist with budget preparation and provide input on marketing issues and sales offers
Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Must be able to work evenings and weekends
- Occasionally required to work overtime as the business needs dictate
- Valid driver's license, satisfactory driving record within Company required standards and auto insurance
Education
Bachelor's degree in business or marketing, or equivalent experience preferred
Related Work Experience
Experience in Outside Sales; 1+ years
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of Direct Sales practices
Experience with consumer education of products and services
Knowledge of cable or telecommunications services
Related Work Experience
Field and Office environment
Outside field environment with exposure to inclement weather
Travel as required
SDT460 317287 317287BR 317287BR