About Us:

At DailyPay, we are helping to reinvent the employee experience, starting with its most basic component — pay. We do this by disrupting archaic and transactional payroll processes and creating innovative ways for employees to access and save their earned income, before payday. Through engaging and enriching relationships with our partners, we have become the leader in providing employees on-demand access to their earned income — across all industries — allowing them to exert greater control over their pay and to improve their financial health. 

Our mission is made possible by DailyPay’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At DailyPay, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative pay experience and to empower America’s workforce with the ability to truly harness the power of their pay and take control of their financial lives.

The Role: 

DailyPay is seeking a bright, organized, and enthusiastic Technical Account Manager to join our rapidly growing company. This individual will be a pivotal member of our operations team, ensuring that data setups with our client partners are maintained and updated as the DailyPay SAAS solution evolves. This person will serve as the technical lead post-implementation, managing the technical solution configuration for our clients’ payroll and time management systems. The TAM is expected to work independently with minimal oversight and has wide latitude to make decisions of significance  impacting DailyPay’s relationship with its partners, and more importantly, will serve as our client partners’ trusted consultant and go-to technical expert in the event of systems/product changes on either the partners’ or the DailyPay’s platforms. The TAM will have the authority to make on-the-spot decisions to ensure data setups are optimized and facilitate timely and efficient data flows between the client partner and DailyPay in order to ensure the client partners’, DailyPay’s and our end users success.  Success in this role will rely on a combination of detailed understanding of our partners’ solution configuration, technical proficiency, confidence working with clients, ability to sweat the details while seeing the bigger picture, and a healthy obsession for client and user success. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Become an expert in our product, configuration and backend processes, and train clients on its use upon request 
• Work closely with the Implementations team to ensure seamless post-launch transition
• Obsess over client’s solution configuration
• Respond to clients’ technical questions
• Assist with operational business reviews
• Address client’s code changes impacting solution configuration
• Address DailyPay code changes impacting solution configuration
• Coordinate internal and external resources to ensure timely response to client requests
• Monitor, identify, manage, and mitigate service outages
• Work closely with the multiple internal teams as well as customers’ stakeholders to ensure a positive customer experience
• Build and maintain relationships with partners

What You Bring to The Team:

• Bachelor’s degree in degree in Information Services or Information Technology, or equivalent work experience
• 3+ years of experience working with SAAS solutions
• Experience with HCM, Payroll and Time Management Systems preferable experience with Integration / ETL / API tools a plus
• Experience working with demanding client accounts, managing operational and key stakeholders, and supporting day-to-day needs to manage these relationships
• Ability to manage multiple clients simultaneously
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Excellent written communication and presentation skills  
• Availability to travel as needed  
• Occasional need to work outside of normal business hours as required to support customers may be required

What We Offer:

• Competitive compensation
• Exceptional health, vision, and dental care
• Light breakfast, snacks, and a daily stipend for lunch
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 401K with company match

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.