The Salesforce CRM System Analyst will design, configure, and optimize Salesforce, support integrations, manage data, and train users.
What We're Looking For:
Michael Baker International is seeking a Salesforce CRM System Analyst to support the design, configuration, and delivery of our Salesforce Sales Cloud platform. This role will work closely with business stakeholders and technical teams to implement and optimize CRM processes across Accounts & Contacts, Lead Management, Opportunity lifecycle, Proposal Management, and Reporting & Analytics. The ideal candidate combines functional knowledge of Sales Cloud with technical skills in configuration, data management, reporting, analytics, automation, integrations, and system maintenance & support.
*U.S. citizenship is required for this position.
What You'll Do:
CRM Configuration & Support
- Configure and maintain Salesforce Sales Cloud features including accounts, contacts, leads, opportunities, and forecasting.
- Assist in implementing proposal management workflows, approval processes, and automation using Salesforce tools.
- Support user administration, security settings, and sharing rules.
Business Analysis & Solutioning
- Gather and document business requirements for CRM enhancements and new features.
- Translate business needs into functional specifications and collaborate with developers for technical implementation.
- Conduct impact analysis and ensure alignment with CRM best practices.
- Contribute to the process, data migration, and system integration related to Mergers Acquisitions (M&As).
Integration & Data Management
- Support integrations between Salesforce and enterprise systems (Oracle ERP, Deltek, Outlook/Exchange, etc.).
- Assist with data migration, cleansing, and maintaining data quality standards.
- Work with middleware tools and APIs for basic integration troubleshooting.
Reporting & Analytics
- Build and maintain dashboards and reports for pipeline, forecasting, and sales performance.
- Collaborate with BI teams to ensure Salesforce data is available for enterprise analytics platforms like Power BI.
User Support & Training
- Provide day-to-day support for Salesforce users and resolve functional/technical issues based on the incident priority & criticality.
- Assist in user training and documentation for new features and processes, as necessary.
What You Need to Succeed:
- 5-7 years of experience with Salesforce Sales Cloud (other applications nice to have) in a techno-functional role.
- Hands-on experience in configuring Salesforce functionality, objects, workflows, validation rules, and reports.
- Good understanding of integrations (REST/SOAP APIs, middleware tools) and data management/migration activities/tools.
- Good knowledge of core CRM processes: accounts, contacts, leads, opportunities, and forecasting.
- Ability to work with cross-functional teams and communicate effectively with business and technical stakeholders.
Preferred Qualifications
- Experience in Engineering & Construction or project-based industries.
- Familiarity with Salesforce integration with Oracle ERP, Deltek Vantagepoint, and Outlook/Exchange.
- Salesforce certification/s
- Basic experience in or familiarity with Salesforce AI Agentforce/Einstein tools
Compensation:
The approximate compensation range for this position is $140,000 - $160,000 per year. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.
Why Choose Us:
- Medical, dental, vision insurance
- 401k Retirement Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life, AD&D, short-term, and long-term disability
- Professional and personal development
- Generous paid time off
- Commuter and wellness benefits
Based in Pittsburgh and with over 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous.
We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life.
We Make a Difference.
Michael Baker International is proud to be an Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, creed, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, familial status, pregnancy or childbirth, genetic information, disability, protected veteran status, status with regard to public assistance, or membership or activity in a local human rights commission, or any other legally protected status.
EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*There is no current application deadline. Michael Baker will continue to accept applications on an ongoing basis until the position is filled or no longer needed.
Top Skills
Deltek
Middleware Tools
Oracle Erp
Outlook/Exchange
Power BI
Rest/Soap Apis
Salesforce Sales Cloud
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