At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
Position Summary
We are seeking an experienced SAP Technical Architect with expertise in SAP S/4HANA and SAP IS-U to lead technical solution design, integration architecture, and application support for utility clients. This role serves as a trusted technical advisor, partnering with clients, functional consultants, and development teams to deliver scalable, secure, and high-performing SAP solutions.
Key Responsibilities
- Design and maintain SAP technical architecture across S/4HANA and SAP IS-U environments.
- Translate business requirements into scalable technical solutions and architectural roadmaps.
- Provide technical leadership for custom development, integrations, enhancements, and modernization initiatives.
- Design and support integrations using APIs, IDocs, web services, SAP Integration Suite, and related middleware technologies.
- Lead technical reviews, development standards, and governance activities to ensure solution quality and maintainability.
- Support production environments by troubleshooting complex issues, identifying root causes, and implementing sustainable solutions.
- Collaborate with clients and project teams on upgrades, transformations, and continuous improvement initiatives.
- Advise clients on SAP technology trends, S/4HANA innovations, and opportunities to improve business outcomes through new capabilities.
Required Job Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, preferred.
- 5+ years of SAP technical experience, including 3+ years supporting SAP S/4HANA environments.
- Experience supporting SAP IS-U solutions within utility organizations.
- Strong knowledge of:
- ABAP Development
- CDS Views and OData Services
- SAP Fiori and Gateway
- APIs, Web Services, and SAP Integration technologies
- SAP transport management and development lifecycle processes
- Experience troubleshooting complex SAP application and integration issues.
- Strong communication and client-facing skills.
Preferred Qualifications
- Experience with SAP BTP and SAP Integration Suite.
- Familiarity with SAP Clean Core principles and RISE with SAP.
- Knowledge of SAP Basis concepts, including transports, upgrades, and landscape management.
- SAP certification in S/4HANA, SAP Technology, or related disciplines.
- Utility industry experience supporting electric, gas, or water providers.
Preferred Expertise
- Technical Solution Design
- Problem Solving & Root Cause Analysis
- SAP application architecture (ECC/S4, IS-U, BTP direction, S/4 HANA)
- Integration concepts (APIs, IDocs, Web Services, Events, Middleware architecture
- Basis knowledge (Transport management, upgrades, Client strategy, SAP landscapes, high availability/disaster recover concepts)
- Security concepts and authorizations at a high level
- Performance and sizing considerations
- Infrastructure implications of architectural decisions
- Technical Leadership
- Documentation & Governance
- Continuous Improvement
What VertexOne has to offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
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