Sapphire Airport Lounge Guest & Employee Experience Strategy, Vice President

Job Description
As a Sapphire Airport Lounge Guest & Employee Experience Strategy, Vice President within the Brand Credit Card Organization of Card Services, you will have the opportunity to support strategy and implementation of employee experience and operational guest experience standards for branded airport lounges. In this role, you will build and leverage relationships across various lines of business, as well as with external partners, promoting the business forward. This is a key position within Chase's Consumer Banking group, offering you a chance to make a significant impact.
Job responsibilities

• Lead key pillars in the Sapphire Airport Lounge overall guest and employee experience strategy, including employee engagement, in lounge digital amenities, and day to day oversight.
• Partner with internal stakeholders and 3 rd parties to identify opportunities, drive implementation plans, oversee day to day guest experience and operational metrics and performance.
• Drive testing and implementation of new guest and employee experience initiatives.

Required qualifications, capabilities, and skills

• 5+ years guest, employee, guest or operational experience

Preferred qualifications, capabilities and skills

• Strong understanding of guest/employee experience, operations and end to end project management
• Outstanding relationship management and ability to work within a highly matrixed structure
• Critical thinker, ability to influence and problem solve
• Excellent communication skills: can articulate clearly the "so what" from data and make recommendations
• Proactive, action-oriented and results-driven; can prioritize and manage multiple complex initiatives at the same time
• Effective in a fast-paced, deadline-oriented environment

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.