School Success Manager

About The Role
Marble partners directly with schools to ensure students get timely, affordable mental health care. As we expand into new states and deepen our footprint with existing partners, our success depends on strong, trusted relationships with school leaders and counselors.
We are hiring a School Success Manager to own a portfolio of school partnerships and build long-term relationships with school counselors on the ground. You will be the strategic and operational counterpart for one of our most important stakeholders. This means providing reliable, timely, and thoughtful support for counselors' questions and concerns, while also strategically identifying ways to deepen partnerships and help more students access care.
No day looks the same, and you'll need to be comfortable with ambiguity and frequent context-switching. In one moment, you might be thinking through a new virtual workshop format to raise mental health awareness across New York schools; in the next, you could be on the phone supporting a counselor as they navigate a sensitive situation with a family.
Beyond owning school partnerships, you'll also play an important role in helping us build the School Success function over time. You'll help run thoughtful experiments to better understand what drives adoption, engagement, and retention across different school contexts, and share your learnings to inform repeatable playbooks for the team.
You'll operate within a complex, human-centered system involving schools, clinicians, families, and internal teams (Ops, Product, Growth, Clinical). Using sound judgment, empathy, and a customer-first mindset, you'll make a meaningful difference in the day-to-day experience of the people you work with.
What You'll Do

• Own a portfolio of school partnerships end-to-end: Act as the primary point of contact for school counselors, ensuring consistent, high-quality support and delivery. You'll build a deep understanding of each school's context, coordinate internally to resolve issues, and be accountable for engagement and outcomes across your portfolio.
• Be a trusted day-to-day partner for counselors: Maintain regular touchpoints with schools, respond quickly and thoughtfully to questions or concerns, and proactively identify opportunities to better support counselors and the students they serve. You'll help schools navigate referrals and ongoing engagement with Marble.
• Help build a repeatable School Success motion: Contribute to designing and running experiments to understand what drives adoption, engagement, and expansion across schools. You'll help track results, share insights, and turn learnings into practical playbooks that directly support our mission and revenue growth

Qualifications
Must have

• 2-3+ years of professional experience in a customer-facing role, operating within a fast-paced, complex environment (Education and/or Healthcare are a strong plus!)
• High EQ with the ability to quickly build trust, understand stakeholder context, and communicate clearly with busy partners
• Demonstrated ability to take ownership of ambiguous workstreams and drive them from problem to resolution through clear communication, iteration, and sound judgment
• Comfort working with CRMs or account management tools to track relationships, activity, and follow-ups
• Based in New York or willing to relocate - we work from our SoHo office three days per week

Nice to have

• Experience working at an early-stage startup in a Customer Success or Account Management role
• Background in, or a demonstrated strong interest in, mental health, psychology, or adjacent human-centered services
• Experience working with K-12 educators or within a school-based environment

Marble Traits

• Scrappy executor: You do whatever it takes to keep schools engaged - from running impromptu workshops to persistently following up when things stall
• Clear, influential communicator: You communicate effectively with busy school partners to get buy-in and influence without authority, while collaborating cross-functionally to drive results
• Empathetic and customer-obsessed: You understand counselors' day-to-day realities and use that insight to design effective touchpoints and navigate tough conversations with clarity and grace
• Introspective team player: You're a thoughtful communicator, open to feedback, and focused on what's best for the mission and the people we serve

Compensation
Our compensation is based on experience, and can range from $85,000 to $125,000 annually plus company equity.