Manage high-value customer privacy requests, audit VIP information, investigate websites, document removal methods, maintain activity logs, and support data removal. The role requires improving operational processes, handling incident-response customer service, collaborating with Product and Engineering, supporting global teams, and providing feedback on problematic sites and internal tools. This position is fully in-office five days per week in Boston, with international travel as needed.
About DeleteMe:
DeleteMe is the leader in proactive privacy protection. We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal Advisors keep our members' data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary.
Responsibilities
- Manage high value individual requests from DeleteMe customers
- Perform audits of VIP customer information
- Perform site investigations and keep accurate records of site information and removal methods
- Maintain detailed activity logs documenting your progress
- Provide constant feedback to Custom Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements
- Assist with ad-hoc requests for data removal as needed
Requirements
- 5+ years of experience in operations or customer service
- 3+ years of experience in incident management or rapid response customer service
- Experience working with a high growth company or fast paced environments
- Demonstrated history of developing and improving operational processes
- History of delivering on large, impactful projects
- Previous experience of working with global teams
- Experience working with Product and Engineering teams
- Flexibility to travel internationally as needed
- Proficiency with G Suite, Slack, Jira
- Must be based in the Boston, MA area and able to work in-office five days per week.
What We Offer
- Comprehensive health benefits - Medical, Vision, Dental
- 401k retirement plan
- Paid Parental Leave
- 20 days of Paid Time Off
- 11 Company-Paid Holidays
- Birthday Off
- Work From Home Stipend
- Cell Phone Reimbursement
- Fitness Membership Reimbursement
- Child Care Reimbursement
- DeleteMe Gold Membership
- Discounted DM Plans for Friends and Family
Benefits and eligibility may vary based on role, location, employment status, and other factors.
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