Senior Account Director, Strategy & Crisis

The Role:

• Reputation Narrative Architecture: Lead the development of 360-degree communications strategies for high-stakes public affairs and crisis accounts. You bridge the gap between traditional earned media, digital advocacy, and community-led storytelling to ensure every client’s mission is resilient and heard.
• C-Suite & Crisis Counsel: Serve as a trusted advisor to senior leadership, founders, and boards of directors. You provide steady, thoughtful counsel through high-pressure situations, legal challenges, and complex industry shifts, using data-driven insights to prove the value of a modern proactive and reactive approach.
• Modern Media & Policy Authority: Leverage an elite network of contacts across national news, business, policy, and digital-first outlets. You understand how to do more than just manage a story; you architect narratives that shape public opinion and reach the people who matter most.
• Digital Crisis Strategy: Stay at the forefront of the attention economy. You understand how social algorithms, viral sentiment, and emerging digital platforms impact a client’s reputation, and you use that knowledge to guide real-time strategy during high-stakes moments.
• Integrated Leadership: Manage and direct multiple account teams, ensuring every campaign is fully integrated with brand strategy and digital creative. You understand how to take a complex policy issue or a corporate challenge and translate it into a narrative that resonates with the broader public.
• Business Development & Practice Growth: Lead high-stakes new business pitches and craft sophisticated proposals. You are an entrepreneurial force, proactive about identifying new revenue opportunities and expanding the agency’s footprint in the public affairs and social impact sectors.
• Mentorship & Team Building: Directly manage and empower a team of account leaders, with at least 4 years of previous management experience. You are a natural coach who is dedicated to building the careers of your staff and maintaining a culture of creative excellence under pressure.
• Relationship Driven: You recognize that the world of public affairs is built on trust and discretion. You lead by example in every interaction—prioritizing integrity, transparency, and professional poise with your team, your clients, and the media.

Who You Are:

• Industry Expert: You have at least 10 years of experience in public affairs, crisis communications, or corporate reputation, with a proven track record of leading major national and international accounts.
• The Strategic Architect: You are an outside-the-box thinker who can set a big-picture strategy in the morning and lead a tactical response team in the afternoon. You know how to rethink traditional concepts to drive engagement that feels authentic and defensible.
• An Exceptional Storyteller: You are a master writer and presenter. You can take a complex legal or policy issue and translate it into a narrative that compels the most influential editors and audiences to take notice.
• Entrepreneurial & Agile: You have an innate curiosity and a desire to help build the future of the agency. You thrive in a fast-paced environment and are excited to work with everyone from major global conglomerates to mission-driven non-profits and startups.
• Master of Account Health: You are incredibly organized and accountable. You excel at managing the financial and administrative health of multiple high-profile accounts, ensuring profitability and long-term client retention even during the most stressful periods.
• Driven to Over-Deliver: You take genuine pride in the quality of your work and are energized by the challenge of bringing stability and clarity to cultural moments in a way that exceeds expectations.