Senior Account Manager

About Venn

Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators. Our platform connects every aspect of apartment living—rent payments, events, services, maintenance, and community engagement—creating a lifestyle co-pilot for residents and an engagement engine for operators.

By leveraging resident behavioral data, Venn delivers personalized experiences at scale, driving long-term loyalty and unlocking new revenue opportunities. We’re trusted by industry leaders like Related Companies and Bozzuto and backed by top talent from companies like Fiverr, Kaltura, and Sonos, alongside seasoned real estate veterans.

Our vision? By 2025, Venn will be the fastest-growing Resident Operating System, powering 500,000 units—scaling to 2 million by 2026. We're not just building software; we're redefining how people experience home.

About the Role

We’re looking for a strategic and relationship-driven Senior Account Manager to join our growing Customer Success team. In this role, you’ll be responsible for the long-term success, retention, and expansion of a portfolio of enterprise clients. You’ll operate as a trusted advisor to key stakeholders, using a consultative approach to uncover new opportunities, drive commercial growth, and deepen partnerships across the client organization.

This is not your typical post-sales role—our Senior Account Managers are strategic thinkers, revenue drivers, and relationship builders. You’ll work closely with Customer Success, Product, and Implementation to ensure that Venn becomes an embedded, indispensable solution for our clients.

What You’ll Do

• Own the commercial success of a book of business, with accountability for net revenue retention and expansion targets
• Cultivate deep, multithreaded relationships across client accounts—from operators to C-level stakeholders
• Use a consultative approach to uncover client needs and recommend new solutions, features, and services that drive tangible business outcomes
• Develop and maintain Account Development Plans to track client goals, risks, product utilization, and growth strategy
• Partner closely with Customer Success Managers to ensure client satisfaction, value realization, and adoption
• Lead quarterly business reviews and executive strategy sessions to reinforce Venn’s impact on operational efficiency, resident satisfaction, and NOI
• Navigate internal teams to deliver client outcomes—ensuring seamless handoffs, timely responses, and a coordinated account strategy
• Monitor contract terms, renewals, and billing to ensure alignment and maximize lifetime value
  

What You Bring

• 5+ years of experience in account management, enterprise sales, or customer success in a B2B SaaS environment
• Demonstrated ability to drive commercial growth and upsell strategic solutions across complex accounts
• Strong understanding of enterprise relationship management, including multithreading, executive engagement, and stakeholder mapping
  Excellent communication, storytelling, and presentation skills, with the ability to tailor your message to different audiences
• Highly organized and comfortable managing multiple clients and priorities with ease
• Strategic mindset with a bias for action—you don’t just identify opportunities, you drive them forward
  

Nice to Haves

• Experience in multifamily, PropTech, or real estate SaaS
• Experience working with large third-party operators or ownership groups
  Familiarity with CRM and project management tools (e.g., Hubspot, Monday.com, Asana)

Compensation & Benefits

This role is hybrid (3 days/week in our cozy NYC office). For New York-based candidates, this position has an estimated annual base salary of $110,000 to $140,000, plus commission, benefits, and opportunities for equity. Actual compensation is based on factors unique to each candidate—including skill set, experience, and certifications. We're happy to discuss details transparently in our first conversation. We take care of our team. Some of our benefits include:

• Unmatched professional growth that comes with helping to build a growth-stage company.
• Unlimited vacation days and 14 paid holidays.
• 401k plan with a company match.
• Stock options.
• Generous company coverage for medical, dental, and vision insurance plans.
• Company-paid short-term disability insurance and life insurance.
• Paid parental leave for primary and secondary caregivers.
• Citibike membership in NYC.
• A focus on wellness with One Medical, Kindbody, Talkspace, Teladoc and Health Advocate memberships.
• Weekly Doordash lunch budget.
• The newest equipment - Mac or PC laptops, dual monitors, standing desks, and more.
• A collaborative, supportive, creative team that cares deeply about each other and building something truly special.