Senior Account Manager

About MirrorWeb

MirrorWeb is an intelligent communications supervision platform built for regulated financial services firms that need to scale supervision safely, defensibly and without operational collapse.

Compliance teams today are dealing with a permanent shift: channel explosion (mobile, social, collaboration tools), volume that outpaces humans and regulators who didn't lower the bar. The result is simple: teams are drowning in data but starving for signal.

Most Firms Get Stuck Between Three Flawed Options

• Legacy archiving & supervision platforms — manual, queue-based, connector-centric, brittle, slow to adapt
• Point AI compliance tools — narrow, opaque, hard to defend in audits
• DIY + services-heavy approaches — stitched-together systems and spreadsheets that don't scale

MirrorWeb was built for this moment: AI-native supervision designed for regulated reality where AI helps prioritize risk and focus human attention, while preserving accountability regulators accept.

Our mission: help regulated firms communicate freely and confidently, knowing supervision stays scalable, defensible, and auditable as the world changes.

Why This Role Matters

At MirrorWeb, roles aren't about shipping tasks. They're about building a platform that compliance leaders can stand behind in audits and regulatory scrutiny, while helping them modernize without increasing risk.

In this role, you will own expansion revenue across MirrorWeb's most strategic accounts—orchestrating complex multi-product deals, executive relationships, and multi-year growth strategies that prove supervision platforms can scale alongside our customers' ambitions. You'll help MirrorWeb scale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck.

What Success Looks Like In 6–12 Months

• $750K+ in closed expansion revenue across your portfolio through multi-product upsells, whitespace capture, and strategic contract expansions
• Executive sponsorship models established at 80%+ of named accounts with documented stakeholder maps, commercial history, and multi-year growth roadmaps
• Renewal rate excellence (95%+ gross retention) on your accounts through proactive risk identification, executive engagement, and multi-year deal structuring
  

The Role

As Senior Account Manager, you'll own the commercial growth and strategic expansion of MirrorWeb's largest, most complex financial services accounts. You'll operate with high autonomy—building executive relationships, orchestrating cross-functional deal teams, and driving multi-year expansion strategies that require navigating procurement, compliance, IT, and C-suite stakeholders. Most of your time will be spent in strategic account planning, executive engagement, commercial negotiation, and cross-functional orchestration to unlock whitespace and drive predictable expansion revenue.

Key Responsibilities

• Own expansion revenue and account growth end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes
• Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here
• Partner with CSMs, Solution Engineering, Product, Legal, Finance, and Marketing to deliver outcomes that scale without chaos
• Operate with a "signal over noise" mindset — prioritize what moves the business and customers forward
• Raise the bar: improve the quality of systems, messaging, execution, or customer outcomes
• Communicate clearly and close loops — especially across a distributed team (Austin ↔ Manchester)
• Contribute to a culture of ownership: when something breaks, we fix it
• Own expansion revenue across your portfolio including multi-product upsells, cross-sells, whitespace opportunities, renewal negotiations, and multi-year contract execution with enterprise buyers
• Build and maintain executive-level relationships with C-suite decision-makers, economic buyers, and procurement — develop comprehensive account plans with multi-year growth strategies and executive sponsorship models
• Orchestrate cross-functional deal teams (CSMs, Solution Engineers, Product, Sales, Finance) for complex enterprise deals — lead pricing discussions and commercial negotiations involving multiple stakeholders
• Maintain accurate pipeline management with detailed opportunity tracking and deliver weekly/monthly revenue forecasts through disciplined risk assessment and deal reviews

What You'll Need

• Proven success in account management or expansion roles within a B2B SaaS scale-up environment — you've owned $750K+ quota and navigated pace, ambiguity, and high ownership
• Demonstrated ability to close complex, multi-stakeholder enterprise deals with C-suite buyers, procurement, and cross-functional committees across 6–12 month sales cycles with $100K–$500K+ deal sizes
• Strong judgment in high-stakes environments where trust matters (regulated, risk-sensitive, security-oriented, or mission-critical contexts are a plus)
• Ability to move fast without sacrificing standards — you're comfortable being accountable for outcomes
• Bias to action and follow-through: you don't let important work stall

Nice To Have

• Experience selling into regulated financial services (SEC/FINRA compliance teams, broker-dealers, RIAs, asset managers) with understanding of compliance workflows, supervision requirements, or regulatory obligations
• Background in communications governance, supervision, compliance technology, or adjacent domains — archiving, eDiscovery, surveillance, risk management, or RegTech as context
• Experience selling AI/automation solutions where explainability, accountability, and "human-in-the-loop" positioning are critical to adoption
• Track record building executive sponsorship programs or account-based strategies that drive predictable expansion and multi-year partnership models

How We Work (What Candidates Should Expect)

• Regulated reality, not hype: our buyers can't afford AI mistakes. We build AI that's explainable and defensible.
• Human accountability wins: AI doesn't replace supervision — it makes supervision scalable and auditable.
• Signal over noise: we focus human effort on what matters, internally and for customers.
• Fast pace, high standards: we move quickly because the market demands it, and we hold the bar because trust demands it.
• Ownership culture: we value people who take responsibility, drive clarity, and close loops.
• One team across Austin + Manchester: we collaborate well across time zones and operate like adults.

Category Clarity (What We Are — and Aren't)

MirrorWeb competes in communications compliance — but we're not positioning as:

• "Archiving"
• "Surveillance" (used only as a validation term)
• "AI add-on compliance"

We're building a communications supervision platform designed for regulatory accountability at scale.