Senior Analyst, Customer Reporting and Data Operations

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Customer Reporting and Data Operations Senior Analyst is responsible for supporting Salesforce requests related to business intelligence and other reporting tools and supporting project deliverables associated with enhancing those tools. The position will also act as a liaison between technology teams and business partners while managing development requests and delivering high quality service to internal and external customers. You will also be responsible for educating and training internal and client users on the use of the business intelligence tool and its functionality. The position involves, but not limited to:

· Exceptional customer service to manage Salesforce cases in support of internal and client users inquiries through coaching and mentorship to enable end user success.

· Developing and/or updating reporting to support user inquiries for timely response

· Facilitating and/or recording trainings on technical tools; producing professional and concise communications and/or job aids for process and system change management

· Partnering across boundaries to manage multiple priorities to resolution

· Professional communications and documentation creation

· Formal training creation and delivery

Required Qualifications

· 4+ years of relevant experience that includes: A minimum of 2 years’ experience in a position required to do problem analysis, data analysis, and creative solutions. A minimum of 2 years’ of business intelligence tool utilization.

· Experience facilitating and/or recording trainings.

· Proven ability to deliver high quality work and/or solution delivery that satisfies stakeholder expectations and meets requirements, schedules, and client expectations

· History of focusing on customer needs and providing outstanding service

· Aptitude to identify, assess, and resolve complex business problems/issue/risks and facilitate issue resolution and risk mitigation

· Experience with employee productivity tools including, but not limited to Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint); Teams, Salesforce, and business intelligence applications

Preferred Qualifications

· Pharmacy Benefit Management (PBM) experience

· Salesforce reporting/dashboard creation experience

· Data analysis and data integrity experience

· Familiarity with project processes and tools, process mapping, process improvement, and/or root cause analysis concepts

· Effective interaction with all levels of management

· Ability to work independently

· Exceptional time management with the ability to prioritize multiple assignments and meet deadlines
Education

· Bachelor’s degree (or equivalent work experience)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.