Senior Analyst - Global Warranty - Labor Information System

Description
The Role
In this role, you will be the business owner for the GM Labor Information Database (GMLID) and a key partner to the Global Warranty Management team. You will design and execute test cases for warranty projects, support audit and compliance activities, and help reduce warranty costs worldwide. You will collaborate across multiple GM functions, maintain accurate warranty master data, and make it easier for dealers to submit and receive payment for claims. This is a globally focused role that blends data, process, and customer support to improve warranty performance and the dealer experience.
What You'll Do (Responsibilities):

• Business owner of the Labor Information System (GMLID)
• Develop and execute test cases for Global Warranty Management projects, and the avoidance of warranty costs.
• Perform Audit functions dealing with Global Warranty Management/GM Labor Information Database for SOX/Access Control Lists
• Work across a multitude of different GM departments, the way Global Warranty Management and GMLID work.
• View and recommend changes for the future of Warranty Cost reduction and ease of claim payment for Dealers.
• Ensure that Dealer Business Center (DBC) escalations are resolved timely
• Maintain master warranties in SAP
• Work with the Labor Time Activity Group to resolve labor time guide (LTG) issues
• Communicate warranty changes to Finance including monthly/quarterly reporting
• Global Focus
• Performs other related duties and assignments as required

Your Skills & Abilities (Required Qualifications)

• Bachelor Degree or equivalent experience
• 3-5 years related job experience
• Knowledge of Field Service Operations, Aftersales
• Ability to manage unique, unusual and difficult problems and situations
• Excellent Planning and Organizational Skills
• Demonstrated commitment to customer focus
• Strong analytical ability, communication and interpersonal skills required to build relationships with team members.
• Demonstrated ability to manage multiple and difficult projects and assignments with high level of autonomy and accountability for results
• Demonstrated initiative for reaching beyond work assigned to improve output and/or help others
• Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally
• Strong computer skills
• Ability to work off hours to support Global Business Partners as required

What Can Give You A Competitive Edge ( Preferred Qualifications)

• Bachelor Degree in Engineering or Automotive Systems
• Experience working with Global Warranty Management
• Experience working with GMLID

#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel <25% for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.